Catherine Maria Valdez De La Nuez
Santo Domingo Oeste
Summary
I have the ability to adapt to changes, work as a team, be productive and effective in my work environment, I have good interpersonal relationships, I am responsible, collaborative and I have good effective communication.
Overview
3
3
years of professional experience
Work History
Housekeeping Supervisor
Great Wolf Lodge Williamsburg
01.2023 - 01.2024
- Coordinated cross-departmental projects with other supervisors in order to enhance overall hotel operations and guest satisfaction.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Monitored staff performance and provided feedback to drive productivity.
- Addressed customer feedback and complaints to maximize satisfaction.
- Worked with front desk to respond promptly to all guest requests.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Buffet Runner
Caption George's Seafood Restaurant
09.2023 - 01.2024
- Monitored food and beverage supplies, assisting with restocking when needed.
- Organized and replenished supplies at food stations to optimize team performance.
- Restocked food supplies in kitchen and organized storage areas.
- Maintained a clean and visually appealing buffet area, contributing to a positive dining experience for guests.
- Cultivated warm relationships with regular customers.
Intern Trainee
Hotel Bahia Principe Grand El Portillo
05.2021 - 08.2021
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Prepared food orders to support waitstaff and other team members.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Worked with chef to prepare daily food specials and other supplies.
- Cleaned and maintained work areas, equipment and utensils.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Education
Tourism And Hotel Business Administration Career. - Hospitality And Tourism
Dominican University O&M
Ave. Independencia, Santo Domingo, DR.01.2022
Skills
- Guest service
- Computer Skills
- Facilities Inspection
- Conflict Resolution
- Communication
- Teamwork
Languages
Spanish
Native language
English
Intermediate
B1
Timeline
Buffet Runner
Caption George's Seafood Restaurant
09.2023 - 01.2024
Housekeeping Supervisor
Great Wolf Lodge Williamsburg
01.2023 - 01.2024
Intern Trainee
Hotel Bahia Principe Grand El Portillo
05.2021 - 08.2021
Tourism And Hotel Business Administration Career. - Hospitality And Tourism
Dominican University O&M
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