Cassandre Aladin
virtual agent
Villa Mella,32
Summary
Developed strong communication and interpersonal skills in multicultural environment, ensuring accurate and effective information exchange. Demonstrated ability to quickly adapt and understand complex linguistic nuances and cultural contexts. Seeking to leverage these transferrable skills in new and challenging role.
Overview
2
2
years of professional experience
Work History
Language Interpreter
Teleperformance
09.2024 - 01.2025
- Enabled medical professionals to provide better care by accurately interpreting patient concerns, symptoms, and medical histories.
- Supported legal proceedings by providing precise interpretations of legal terminology and complex concepts.
- Aided law enforcement investigations through accurate interpretation of witness statements or suspect interviews in multiple languages.
- Interpreted conversations between foreign language-speaking clients and others.
Customer Service Representative
Teleperformance
09.2023 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Sales Agent
Vixicom
09.2022 - 05.2023
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of different products or services to promote sales.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Achieved top performer status within the company due to consistent high sales numbers.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
Education
Doctor of Physical Therapy - Physical Therapy
Universidad Catolica Santo Domingo
Santo Domingo, Dominican Republic07-2020
Modern Language - Modern Languages
Universidad Dominico Americano
Santo Domingo, Dominican Republic03-2013
Skills
- Fluent bilingualism
- Fast thinking
- Cross-cultural communication
- Financial terminology
- Professional ethics
- Accuracy and precision
- Vocabulary expansion
- Voice control
- Stress management
- Language proficiency
- Rapid comprehension
- Remote interpretation
- Simultaneous interpretation
- Microsoft Access
- Time management
watch movies
Whenever i have a free time for myself i enjoy watching some good action movies or comedies.
Timeline
Language Interpreter
Teleperformance
09.2024 - 01.2025
Customer Service Representative
Teleperformance
09.2023 - 08.2024
Sales Agent
Vixicom
09.2022 - 05.2023
Doctor of Physical Therapy - Physical Therapy
Universidad Catolica Santo Domingo
Modern Language - Modern Languages
Universidad Dominico Americano
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