Carolyn S. Gómez Olivero
Summary
My priority is to grow alongside the company, providing an effective and consistent service according to the needs required by the company.
Overview
15
15
years of professional experience
Work History
Receptionist and Doctor’s Assistant
Centro medico Maria Dolores
01.2010
- Answer telephones take messages or answer questions
- Schedule appointments for all doctors in the office
- Check-in patients getting all personal and insurance information necessary
- Transcribe doctor’s notes into the computer system and patient records
- Made and confirmed appointments with patients
- Answered questions regarding services in-office procedures and patient care
- Sorted incoming mail and delivered to the proper location
- Assisted accountant in processing payments and sending statements of payments due
- Placed phone calls to consulting or referring doctors and offices to relay patient information
- Performed clerical duties such as copying faxing emailing etc.
Executive Administrative Operations Assistant
Global Getaways (Real State & Finance Consulting)
03.2025 - Current
- Coordinated executive schedules, prioritizing appointments and managing calendar conflicts.
- Prepared detailed meeting agendas, ensuring all necessary materials were available for attendees.
- Streamlined communication between departments, enhancing collaboration on key projects and initiatives.
- Managed travel arrangements, optimizing itineraries for efficiency and cost-effectiveness.
- Developed and maintained filing systems, improving document retrieval speed and organization.
- Assisted in preparing reports and presentations, ensuring accuracy and adherence to deadlines.
- Maintained office supplies inventory, implementing cost-saving measures through vendor negotiations.
- Streamlined office operations by implementing efficient administrative processes and organizational systems.
- Enhanced executive productivity by managing schedules, appointments, and travel arrangements for multiple C-level executives.
- Increased office efficiency through meticulous document management, including filing systems maintenance and digital archiving solutions implementation.
- Enhanced executive decision-making by conducting research, compiling reports, and presenting findings on various business topics.
- Played a key role in numerous special projects as assigned by executive leadership, demonstrating adaptability and a commitment to organizational success.
- Maintained strict confidentiality while handling sensitive information related to company financials, legal matters, and employee records.
- Provided exceptional support during times of increased workload or absences by stepping in as needed to assist colleagues with their duties or projects.
- Improved internal communication by coordinating company-wide meetings, events, and conference calls.
- Developed detailed project plans to ensure timely completion of high-priority tasks and initiatives.
- Managed vendor relationships, negotiating contracts and securing cost-effective services for the organization.
- Optimized expense reporting process, resulting in timely reimbursements and accurate budget tracking.
- Implemented a system for tracking departmental budgets which provided greater visibility into spending patterns and informed financial decisionmaking.
- Assisted in coordinating implementation of policies and practices across organization.
- Assisted in the development of presentations materials that communicated key business updates effectively to stakeholders at all levels within the organization.
- Boosted team efficiency with expert calendar management and meeting coordination for cross-functional teams.
- Filed paperwork and organized computer-based information.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Updated and maintained confidential databases and records.
- Answered high volume of phone calls and email inquiries.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Took notes and dictation at meetings.
- Coordinated events and worked on ad hoc projects.
- Created and managed office systems to efficiently deal with documentation.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
ENGLISH-SPANISH INTERPRETER
Independent Cotranctor
01.2021 - 02.2025
- Types of calls: Medical appt, hospital intakes, legal, medical procedures, legal.
- Transfer concepts from one language to another, ensuring that the selected correspondences retain their respective nuances and meanings.
- Try to maintain truthfulness and accuracy in the message I am conveying.
- Respect the style and tone used by the speaker in the message.
- Manage work schedules and time management effectively.
CLIENT PORTFOLIO COORDINATOR
Constructora J.M (Ualett app)
01.2019 - 01.2020
- Create the team’s dynamic of the day.
- Evaluate the team’s performance on a daily, weekly, and, monthly bases.
- Coaching
- Manage and report team performance and metrics.
ACT. SUPERVISOR
Advensus (Eastern, Frontier, Altice)
01.2018 - 01.2019
- Manage and report team performance and metrics.
- Payroll and attendance reporting.
- Coaching (Q.A).
- Manage and report bonuses.
ACT. SUPERVISOR
Concentrix (Dish)
01.2014 - 01.2016
- Manage and report team performance and metrics.
- Payroll and attendance reporting.
- Coaching (Q.A).
ADMINISTRATIVE ASSISTANT
Colegio cristiano Josbet
01.2011 - 01.2012
- Purchased and maintained office supply inventories, and always careful to adhere to budgeting practices
- Greeted visitors and determined to whom and when they could speak with specific individuals
- Recorded, transcribed, and distributed minutes of meetings
- Use of petty cash
- Cover English teacher on medical leave.
Education
Public relations
UASD
English immersion program/ Mescyt
Dominico Americano
Skills
- Adaptability
- Collaboration
- Strong Work Ethic
- Time Management
- Critical Thinking
- Punctual
- Leadership
- Problem Solving
- Knowledge of medical terminology commonly used in a clinical setting
EDUCATION
- Auxiliary and computerized accounting
- Employee motivation
- Business Coaching
- Excel: basic, intermediate, advanced
- Labor Law
Timeline
Executive Administrative Operations Assistant
Global Getaways (Real State & Finance Consulting)
03.2025 - Current
ENGLISH-SPANISH INTERPRETER
Independent Cotranctor
01.2021 - 02.2025
CLIENT PORTFOLIO COORDINATOR
Constructora J.M (Ualett app)
01.2019 - 01.2020
ACT. SUPERVISOR
Advensus (Eastern, Frontier, Altice)
01.2018 - 01.2019
ACT. SUPERVISOR
Concentrix (Dish)
01.2014 - 01.2016
ADMINISTRATIVE ASSISTANT
Colegio cristiano Josbet
01.2011 - 01.2012
Receptionist and Doctor’s Assistant
Centro medico Maria Dolores
01.2010
English immersion program/ Mescyt
Dominico Americano
Public relations
UASD
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