Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Carol Paola Berroa Mejía

Santo Domingo,01

Summary

Adaptable professional with extensive customer service experience and a proven leadership background. Demonstrates quick learning abilities and a commitment to continuous improvement. Recognized for establishing strong rapport with clients and maintaining high levels of customer satisfaction. Results-driven with a focus on cultivating partnerships and contributing to overall business growth.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Scotiabank
02.2025 - 06.2025
  • Handled customer inquiries and banking service support in English and Spanish.
  • Maintained high standards of client satisfaction and efficiency.

Customer Service Representative

Trueshore
11.2024 - 01.2025
  • Provided inbound and outbound customer support in English.
  • Assisted clients with inquiries while meeting quality and productivity targets.

Team Lead / Quality Analyst / Customer Service Representative

Ruby Staffing DR
02.2023 - 11.2024
  • Started in customer service role supporting English-speaking clients (3 months).
  • Promoted to Quality Analyst with responsibilities in call monitoring and performance assessment (6 months).
  • Served as Team Lead supervising a group of 10+ agents and supporting operations (3 months).

Customer Service Representative

CCD Jobs (Healthcare Account)
11.2022 - 01.2023
  • Provided support to patients and healthcare providers on service-related inquiries.

Customer Service Representative

Dish Project - Concentrix
10.2017 - 03.2018
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Customer Service Representative

Samsung HA - Alorica
08.2017 - 10.2017
  • Provided exceptional customer service to ensure customer satisfaction.

Education

Doctor in Medicine -

Universidad UNPHU
Santo Domingo
09-2023

Primary and High School -

Politécnico Virgen De La Altagracia
Santo Domingo
01.2012

Skills

  • Customer service
  • Bilingual communication
  • Call monitoring
  • Quality assurance
  • Performance assessment
  • Client relationship management
  • Issue resolution
  • Time management
  • Team leadership

Languages

Spanish
First Language
English
Advanced (C1)
C1
Korean
Beginner
A1

References

Juan Rodriguez: +1 (849) 264-9942

Carol Valdez: +1 (829) 642-2022

Ledis Johanna Reyes: +1 (809) 675-2412

Timeline

Customer Service Representative

Scotiabank
02.2025 - 06.2025

Customer Service Representative

Trueshore
11.2024 - 01.2025

Team Lead / Quality Analyst / Customer Service Representative

Ruby Staffing DR
02.2023 - 11.2024

Customer Service Representative

CCD Jobs (Healthcare Account)
11.2022 - 01.2023

Customer Service Representative

Dish Project - Concentrix
10.2017 - 03.2018

Customer Service Representative

Samsung HA - Alorica
08.2017 - 10.2017

Doctor in Medicine -

Universidad UNPHU

Primary and High School -

Politécnico Virgen De La Altagracia

Similar Profiles

CREATE PROFILE
Carol Paola Berroa Mejía