Carol Paola Berroa Mejía
Santo Domingo,01
Summary
Adaptable professional with extensive customer service experience and a proven leadership background. Demonstrates quick learning abilities and a commitment to continuous improvement. Recognized for establishing strong rapport with clients and maintaining high levels of customer satisfaction. Results-driven with a focus on cultivating partnerships and contributing to overall business growth.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Scotiabank
02.2025 - 06.2025
- Handled customer inquiries and banking service support in English and Spanish.
- Maintained high standards of client satisfaction and efficiency.
Customer Service Representative
Trueshore
11.2024 - 01.2025
- Provided inbound and outbound customer support in English.
- Assisted clients with inquiries while meeting quality and productivity targets.
Team Lead / Quality Analyst / Customer Service Representative
Ruby Staffing DR
02.2023 - 11.2024
- Started in customer service role supporting English-speaking clients (3 months).
- Promoted to Quality Analyst with responsibilities in call monitoring and performance assessment (6 months).
- Served as Team Lead supervising a group of 10+ agents and supporting operations (3 months).
Customer Service Representative
CCD Jobs (Healthcare Account)
11.2022 - 01.2023
- Provided support to patients and healthcare providers on service-related inquiries.
Customer Service Representative
Dish Project - Concentrix
10.2017 - 03.2018
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Customer Service Representative
Samsung HA - Alorica
08.2017 - 10.2017
- Provided exceptional customer service to ensure customer satisfaction.
Education
Doctor in Medicine -
Universidad UNPHU
Santo Domingo09-2023
Primary and High School -
Politécnico Virgen De La Altagracia
Santo Domingo01.2012
Skills
- Customer service
- Bilingual communication
- Call monitoring
- Quality assurance
- Performance assessment
- Client relationship management
- Issue resolution
- Time management
- Team leadership
Languages
Spanish
First Language
English
Advanced (C1)
C1
Korean
Beginner
A1
References
Juan Rodriguez: +1 (849) 264-9942
Carol Valdez: +1 (829) 642-2022
Ledis Johanna Reyes: +1 (809) 675-2412
Timeline
Customer Service Representative
Scotiabank
02.2025 - 06.2025
Customer Service Representative
Trueshore
11.2024 - 01.2025
Team Lead / Quality Analyst / Customer Service Representative
Ruby Staffing DR
02.2023 - 11.2024
Customer Service Representative
CCD Jobs (Healthcare Account)
11.2022 - 01.2023
Customer Service Representative
Dish Project - Concentrix
10.2017 - 03.2018
Customer Service Representative
Samsung HA - Alorica
08.2017 - 10.2017
Doctor in Medicine -
Universidad UNPHU
Primary and High School -
Politécnico Virgen De La Altagracia
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