Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
Hi, I’m

Carolina Santana Altagracia

Carolina Santana Altagracia

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in Quality Analyst position. Ready to help team achieve company goals.


Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.


To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
years of professional experience
3
Languages

Work History

TransPerfect

Quality Analyst
01.2023 - 04.2024

Job overview

  • Developed and maintained quality assurance procedure documentation.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Ensured compliance with regulatory requirements by meticulously reviewing documentation and maintaining accurate records.
  • Created and revised procedures, checklists and job aids to reduce errors.

TransPerfect

Interpreter
07.2022 - 01.2023

Job overview

  • Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
  • Maintained message content, tone, and emotion as closely as possible.
  • Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
  • Communicated with clients to understand interpreting needs and provide best service possible.
  • Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.

OutPLEX

Customer Service Representative
07.2019 - 04.2022

Job overview

  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.

Teleperformance

Customer Service Representative
05.2017 - 06.2019

Job overview

  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

UNEV (Universidad Nacional Evangelica)
Santo Domingo, Dominican Republic

Bachelor´s Degree in Modern Languages from English Education
06.2023

University Overview

Andres Avelino Garcia
Andres Boca Chica

High School Diploma
12.2012

University Overview

Skills

  • Audit processes
  • Quality Improvement
  • Quality processes
  • Customer Service
  • Human Relations

Languages

Spanish
Native language
English
Proficient
C2
Creole
Intermediate
B1
Availability
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Timeline

Quality Analyst
TransPerfect
01.2023 - 04.2024
Interpreter
TransPerfect
07.2022 - 01.2023
Customer Service Representative
OutPLEX
07.2019 - 04.2022
Customer Service Representative
Teleperformance
05.2017 - 06.2019
UNEV (Universidad Nacional Evangelica)
Bachelor´s Degree in Modern Languages from English Education
Andres Avelino Garcia
High School Diploma
Carolina Santana Altagracia