Carolayn Castillo
Call Center Representative
Distrito Nacional,Santo Domingo
Summary
Dynamic Customer Service Representative with proven expertise at Trueshore and Newtech in enhancing customer loyalty through empathetic complaint resolution. Skilled in problem-solving and active listening, I excel in high-pressure environments, ensuring customer satisfaction and confidentiality while managing appointments and providing accurate information. Adaptable and proficient in technical support, I thrive in collaborative settings. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Customer Service Representative
Trueshore
10.2023 - 08.2024
- Resolved customer complaints with empathy, resulting in increased loyalty.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Scheduled appointments with specialists on behalf of clients.
- Reviewed and executed confidential documents, contracts and disclosures.
Customer Service Representative
Teleperformance
01.2021 - 04.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
Bachelor - Marketing
Politecnico Madre Rafaela Ybarra
SDQ 08.2014 - 08.2017
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Adaptability and flexibility
Customer relations
Data collection
Critical thinking
Team collaboration
Appointment scheduling
Computer proficiency
Information security
Technical support
Timeline
Customer Service Representative
Trueshore
10.2023 - 08.2024
Customer Service Representative
Teleperformance
01.2021 - 04.2022
Bachelor - Marketing
Politecnico Madre Rafaela Ybarra
08.2014 - 08.2017
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