Carmen Amalia Jaquez
Medical Doctor
Santo Domingo
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Team Leader
Gbs Dominicana
08.2022 - 07.2025
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Sales representative
Global Industrial
01.2019 - 11.2020
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Tech support agent
Acer
05.2017 - 12.2018
- Provided tech support to all Acer devices customers, including cellphones, laptops, desktops and tablets.
- Walked individuals through basic troubleshooting tasks.
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Team Leader
MCC
01.2015 - 03.2017
- Monitored the performance of the record analysis team members and worked to increase team morale and motivation.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members' skills through targeted coaching sessions, resulting in improved individual performance.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Customer Care Agent
Sprint
01.2014 - 01.2015
- Worked productively to determine the needs of customers and fast track solutions to those needs.
- Provided empathetic assistance to distressed customers, demonstrating genuine concern for their needs and fostering brand loyalty.
- Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
- Built rapport with clients, resulting in increased customer loyalty and positive feedback.
Education
M.D. - Medicine
05.2001 -
English
08.2013
English
12.2012
Skills
Microsoft Office
People management
Coaching
Complaint resolution
Work Planning and Prioritization
Fast Learner
Leadership
Analytical thinking
Adaptability
Team supervision
Teamwork and collaboration
Team motivation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Team Leader - Gbs Dominicana
08.2022 - 07.2025
Sales representative - Global Industrial
01.2019 - 11.2020
Tech support agent - Acer
05.2017 - 12.2018
Team Leader - MCC
01.2015 - 03.2017
Customer Care Agent - Sprint
01.2014 - 01.2015
Universidad Autónoma De Santo Domingo - M.D., Medicine
05.2001 -
Utah State University - , English
Universidad APEC - , English