Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Carmen Amalia Jaquez

Carmen Amalia Jaquez

Medical Doctor
Santo Domingo

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

12
12
years of professional experience
2
2
Languages

Work History

Team Leader

Gbs Dominicana
08.2022 - 07.2025
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
  • Led employee relations through effective communication, coaching, training, and development.
  • Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
  • Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

Sales representative

Global Industrial
01.2019 - 11.2020
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Generated additional sales opportunities with upselling and cross-selling techniques.

Tech support agent

Acer
05.2017 - 12.2018
  • Provided tech support to all Acer devices customers, including cellphones, laptops, desktops and tablets.
  • Walked individuals through basic troubleshooting tasks.
  • Resolved issues with systems, hardware and telephones quickly and accurately.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

Team Leader

MCC
01.2015 - 03.2017
  • Monitored the performance of the record analysis team members and worked to increase team morale and motivation.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Developed team members' skills through targeted coaching sessions, resulting in improved individual performance.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.

Customer Care Agent

Sprint
01.2014 - 01.2015
  • Worked productively to determine the needs of customers and fast track solutions to those needs.
  • Provided empathetic assistance to distressed customers, demonstrating genuine concern for their needs and fostering brand loyalty.
  • Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
  • Built rapport with clients, resulting in increased customer loyalty and positive feedback.

Education

M.D. - Medicine

Universidad Autónoma De Santo Domingo, Santo Domingo, Dominican Republic
05.2001 -

English

Utah State University
08.2013

English

Universidad APEC
12.2012

Skills

Microsoft Office

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Team Leader - Gbs Dominicana
08.2022 - 07.2025
Sales representative - Global Industrial
01.2019 - 11.2020
Tech support agent - Acer
05.2017 - 12.2018
Team Leader - MCC
01.2015 - 03.2017
Customer Care Agent - Sprint
01.2014 - 01.2015
Universidad Autónoma De Santo Domingo - M.D., Medicine
05.2001 -
Utah State University - , English
Universidad APEC - , English

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Carmen Amalia JaquezMedical Doctor