Carlos Mauricio Muñoz Villegas

• Providing customer service via email for a debt relief company
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• We make sure to help our clients concerns regarding their program.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

• Solving delivery issues for a retail company
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

After 6 months working for the customer service department, I changed the department to start working in the inside sales team.

• I increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
• Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
• Expanded market reach by researching potential clients and customers, and initiating contact via phone or email to generate interest in company offerings.

• My job was managing the store's inventory restock, providing customer service, sales, check the daily earnings and solve any inconveniences that could present.
• Maximized sales by creating innovative visual merchandising displays and store layouts.

• My job was as a cellphone and accessories seller, also I worked managing the purchase of stock, refill inventory, and the earning from the sales.
• Boosted sales revenue by implementing effective sales strategies and building strong customer relationships.
• Established rapport with clients for long-term business partnerships, leading to increased sales and repeat customers.
• Maximized profitability with strategic pricing, discounting, and inventory management techniques.
• Consistently met or exceeded monthly sales targets through diligent prospecting and follow-up activities.

• My job was a cellphone and accessories seller
• Increased customer satisfaction by providing exceptional service and product knowledge.
• Boosted sales through effective upselling and cross-selling techniques.
• Managed inventory to ensure a well-stocked store and timely fulfillment of customer orders.
• Collaborated with team members to maintain a clean, organized, and visually appealing store environment.