Carlos Manuel Villar Manzueta
Santo Domingo,Dominican Republic
Summary
Results-driven Legal Assistant with proven strengths in managing case support efficiently. Capable of multitasking and maintaining high productivity under pressure. Strong research and communication skills enhance problem-solving capabilities.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
Sign-Up Agent / Specialist (Legal Assistant – Remote)
Lisinski Law Firm
Santo Domingo, United States
01.2025 - Current
- Collect, verify, and document detailed client information during the sign-up process.
- Supported attorneys and legal staff by delivering organized client sign-up information that facilitated case preparation.
- Schedule appointments for all immigration case types including VAWA, U Visa, T Visa, Adjustment of Status, DACA, Parole in Place, and Naturalization.
- Prepared case notes and translated client information, ensuring accuracy of records for seamless case management.
- Worked remotely from Santo Domingo, Dominican Republic, offering dedicated client support to enhance service delivery.
Customer Service Representative
DISH Network / Boost Mobile
Santo Domingo, DR
01.2023 - 01.2024
- Delivered phone-based customer support for billing, payments, and service activations, ensuring timely resolution of customer inquiries.
- Troubleshot and resolved technical issues through clear communication, enhancing user experience and satisfaction.
- Achieved high customer satisfaction ratings by efficiently solving problems and addressing customer needs.
- Scheduled appointments and processed equipment upgrades.
- Santo Domingo, DR
Customer Service Representative
Windstream
Santo Domingo, DR
01.2020 - 01.2021
- Provided professional and friendly phone support, enhancing customer satisfaction.
- Resolved customer service issues and addressed general inquiries, improving overall user experience.
- Coordinated appointment scheduling for internet and phone services, ensuring timely service delivery.
- Provided customer support in Santo Domingo, DR
Customer Service Representative
Pfister Faucets
Santo Domingo, DR
01.2020 - 01.2021
- Facilitated warranty inquiries and product support, improving customer experience in Santo Domingo, DR.
- Provided phone-based support for warranties, replacements, and product inquiries.
- Processed warranty claims and coordinated timely replacement shipments to ensure customer satisfaction.
- Assisted customers with troubleshooting and installation, resolving issues to enhance product usage.
- Maintained accurate documentation and high customer satisfaction.
Education
Some College (No Degree) - Industrial Design Technician
Institute Tecnológico De Las Americas (ITLA)
Santo Domingo Este 05-2021
Some College (No Degree) - Course On Programming Workshop
Institute Tecnológico De Las Americas (ITLA)
Santo Domingo Este 08-2019
High School Diploma -
Colegio Cristo De Los Milagros
Santo Domingo Este 08-2018
Skills
- Client intake & scheduling
- Phone-based customer service
- Case documentation
- Data entry
- Technical support
- CRM systems
- Multitasking
- Professional communication
- Appointment scheduling
- Remote communication
- Problem resolution
- Customer support
- Time management
- Active listening
- Clear communication
- Information documentation
- Resolving customer issues
- Customer service
- Meeting coordination
- Schedule management
- Effective communication
- Team collaboration
- Adaptability to change
- Corporate transactions
Hobbies and Interests
My hobbies are working out and playing basketball; I’m highly energetic, love staying on the move, and I’m always looking for new ways to challenge my body and stay active.
Languages
- Spanish, Native
- English, Fluent
Languages
English
Proficient (C2)
C2
Spanish
Native
Native
Certification
Virtual Self-Paced Course: Understanding and Acting Against Mental Health Stigma in Healthcare Settings
Timeline
Sign-Up Agent / Specialist (Legal Assistant – Remote)
Lisinski Law Firm
01.2025 - Current
Customer Service Representative
DISH Network / Boost Mobile
01.2023 - 01.2024
Customer Service Representative
Windstream
01.2020 - 01.2021
Customer Service Representative
Pfister Faucets
01.2020 - 01.2021
Some College (No Degree) - Industrial Design Technician
Institute Tecnológico De Las Americas (ITLA)
Some College (No Degree) - Course On Programming Workshop
Institute Tecnológico De Las Americas (ITLA)
High School Diploma -
Colegio Cristo De Los Milagros