Overview
Work History
Education
Skills
Timeline
Generic

Carlos Eduardo Ventura

Santo Domingo Oeste

Overview

11
11
years of professional experience

Work History

Agente Bilingue

Teleperformance dominicana
Santo Domingo
12.2023 - 12.2024
  • Promoted available products and services to customers during service, account management and order calls.
  • Followed up with customers after completion of transactions to ensure satisfaction.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Audited customer account information to identify issues and develop solutions.
  • Displayed patience and understanding when dealing with difficult situations.
  • Processed orders accurately and promptly, ensuring timely delivery of goods and services.

Agente Inmobiliario

inmoviliaria villanisa
Santo Domingo
09.2013 - 01.2019
  • Maintained knowledge of real estate law, available mortgages and government programs.
  • Reviewed property details to meet environmental regulations.
  • Monitored fulfillment of purchase contract terms.
  • Generated lists of for-sale properties.
  • Kept accurate records of all transactions including notes from meetings or phone calls with clients as well as copies of signed contracts or documents related to each deal.
  • Negotiated between sellers and buyers over property prices and settlement deals.
  • Appraised property values to assess income potential.

Education

High School Diploma -

Las Americas
Santo Domingo Oeste, Manoguayabo
10-2013

Skills

  • [Language] translation
  • Team collaboration
  • Customer service
  • Caller assistance
  • Issue research
  • Upselling strategies
  • Flexibility and adaptability
  • Call management
  • Call center operations
  • Empathy and patience
  • Multitasking and organization
  • Product knowledge
  • Active listening
  • Bilingual communication
  • Call escalation resolution

Timeline

Agente Bilingue

Teleperformance dominicana
12.2023 - 12.2024

Agente Inmobiliario

inmoviliaria villanisa
09.2013 - 01.2019

High School Diploma -

Las Americas

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Carlos Eduardo Ventura