Carlos Suazo
West Palm Beach
Summary
A dedicated and hardworking professional with an unyielding commitment to growth, continuously seeking opportunities to learn and adapt to new challenges. Known for embracing complex situations with a positive attitude and an eagerness to acquire new skills, consistently striving to expand expertise and exceed expectations in fast-paced environments.
Overview
2025
2025
years of professional experience
1
1
Certification
2
2
Languages
9
9
years of post-secondary education
Work History
National Workforce Analyst
FirstService Residencial
4 2022 - Current
- Navigate multiple computer systems and applications to find information.
- Work with management to develop strategic and tactical plans to meet different requirements.
- Manage overtime, shift swaps, breaks and PTO requests.
- Create training materials for new employees to provide information about attendance guidelines.
- Improve organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Review and analyze relevant data to identify problem areas.
- Forecast company's workload to ensure we have the correct amount of staff to handle the amount of work.
Trading Analyst
Alpha Inversiones
03.2021 - 04.2022
- Execute trades in alignment with established strategies
- Manage Risk Algorithm 24/7
- Excel Input for Algorithm Activity. I had to record at what price the algo averaged in.
- Excel Input for Position Exits: record in Excel when algo got to price target.
- Adjust Standard Deviations for Stoploss and Target.
- Monitor Percentage of Drawdown
- Stay informed about relevant market news and promptly communicate significant developments to manager
- Conduct thorough backtesting of diverse trading strategies on MetaTrader
Logistics Manager
CAASD
07.2014 - 03.2021
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Organized records of vehicles, schedules and completed orders.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Customer Service Representative
Sprint( Part-time night shift)
12.2017 - 05.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Assistant
Tallahassee Community College
02.2012 - 05.2014
- Responded to students requests, offering excellent support and tailored recommendations to address needs.
- Provided onboarding and guidance to students.
Education
High School Diploma -
MC School
Dominican Republic 08.2005 - 06.2009
Associate of Arts -
Tallahassee Community College
Tallahassee, Florida 01.2012 - 05.2014
Certification - Data Analytics
Google Data Analytics
10.2021 - 06.2022
BBA - Finance
Florida International University
Miami, Florida 04.2024 - 05.2026
Skills
SQL
Excel
Excel spreadsheets
R
Google Analytics
Microsoft Word
Tableau
Data Entry
Problem-Solving
Inbound Customer Service
Customer Relationship Management
Schedule coordination
Workforce management tools
Certification
Google Data Analytics
Timeline
BBA - Finance
Florida International University
04.2024 - 05.2026
Google Data Analytics
06-2022
Certification - Data Analytics
Google Data Analytics
10.2021 - 06.2022
Trading Analyst
Alpha Inversiones
03.2021 - 04.2022
Customer Service Representative
Sprint( Part-time night shift)
12.2017 - 05.2018
Logistics Manager
CAASD
07.2014 - 03.2021
Customer Service Assistant
Tallahassee Community College
02.2012 - 05.2014
Associate of Arts -
Tallahassee Community College
01.2012 - 05.2014
High School Diploma -
MC School
08.2005 - 06.2009
National Workforce Analyst
FirstService Residencial
4 2022 - Current