Carlos Santiago
Santo Domingo,01
Summary
High-energy Teacher with solid background educating students. Maintains organized and disciplined classroom environments devoted to student learning. Caring and compassionate in addressing individual student needs and promoting positive educational experiences.
Overview
12
12
years of professional experience
Work History
Teacher
minerd
Santo Domingo, Santo Domingo
02.2021 - Current
- Created meaningful projects that allowed students to apply their knowledge in real world situations.
- Instructed students in academic subjects such as math, science, language arts, social studies, and history.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Maintained accurate records of student performance and attendance.
Customer Service Representative
conduent
Santiago, Santiago
06.2017 - 01.2018
- Conducted regular follow-up calls with customers after resolving their issues.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
Sales Agent
convergys
Santo Domingo, Santo Domingo
01.2012 - 07.2016
- Answered inquiries from prospective customers regarding features of products and services offered.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Provided technical support for customers using the company's products or services.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Continuously met sales goals via strategic prospecting.
- Regularly met or exceeded established sales goals by implementing strategic closing techniques.
Education
English Certified Program - Foreign Languages Education
Apec
Santo Domingo01-2012
Some College (No Degree) - Foreign Languages Education
UAPA
Santo DomingoComputer Technical -
CEPI
BaniSkills
- Small Group Instruction
- Classroom Instruction
- Group Instruction
- Curriculum Implementation
Languages
spanish
First Language
English
Upper Intermediate (B2)
B2
Timeline
Teacher
minerd
02.2021 - Current
Customer Service Representative
conduent
06.2017 - 01.2018
Sales Agent
convergys
01.2012 - 07.2016
English Certified Program - Foreign Languages Education
Apec
Some College (No Degree) - Foreign Languages Education
UAPA
Computer Technical -
CEPI
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