AELEEN SOSA CLEMENTE
Puerto Plata
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Telecom Networks Dominicana Call Center
Santiago
06.2021 - Current
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Strengthened customer retention by offering discount options.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Customer Service Representative
Can Call International Call Center
01.2018 - 06.2021
- Identified opportunities for upselling additional products or services based on customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Resolved customer complaints promptly and efficiently.
Education
Bachelor's Degree - Modern Languages
UAPA
Santiago01.2025
High School Diploma -
Colegio Costambar
07.2016
Skills
- Call center experience
- Refunds processing
- Team collaboration
- Multitasking and organization
- Honest
- Responsible
- Adaptability and flexibility
Certification
- Customer Service Course (INFOTEP).
- English Certificate (Impact Languages Institute).
- English Immersion Program.
- TESOL / ESL Course.
References
- Elizabeth López, 829-656-6243
- Yinia Almonte, 809-855-2767
- Danny Castillo, 809-979-1867
Languages
Spanish
First Language
English
Advanced (C1)
C1
French
Beginner (A1)
A1
Timeline
Customer Service Representative
Telecom Networks Dominicana Call Center
06.2021 - Current
Customer Service Representative
Can Call International Call Center
01.2018 - 06.2021
Bachelor's Degree - Modern Languages
UAPA
High School Diploma -
Colegio Costambar
Similar Profiles
Ezequiel FowlerEzequiel Fowler
Customer Service Agent at Telecom Networks DominicanaCustomer Service Agent at Telecom Networks Dominicana
Johnangel Sanchez ReyesJohnangel Sanchez Reyes
Agent at Call Center DominicanaAgent at Call Center Dominicana
SHIKHA SETHSHIKHA SETH
Technical Project Manager at Qualitest UK, EE/British Telecom NetworksTechnical Project Manager at Qualitest UK, EE/British Telecom Networks