Carlos Ferreiro (Ocho)
Dominican Republic,01
Summary
4+ years of experience building communities from the ground up for Web3 game studios, NFT projects, and DeFi services, as well as moderating Discord communities. Discord security expert, bot master and Community Support specialist.
Overview
5
5
years of professional experience
Work History
Discord Moderator
Boomland
Remote
07.2024 - Current
- Monitored online conversations and responded promptly to inquiries or questions from customers.
- Documented all moderation activities accurately and consistently.
- Investigated suspected violations of terms of service or guidelines.
- Reviewed moderation decisions made by other moderators.
- Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
Discord Manager
Identity Leaks NFT
Remote
09.2023 - Current
- Established and managed a Discord server from inception, ensuring robust security measures and effective moderation.
- Developed and oversaw a Discord community, implementing security protocols and maintaining a safe environment.
Discord Manager
Wu-York City
Remote
05.2020 - Current
- Edited and managed the Discord server for a high-profile musician, ensuring seamless community engagement.
- Oversaw the addition and management of new bots, enhancing server functionality and user experience.
Head of Discord
Sp3llbound Studios
Remote
04.2024 - 03.2025
- Built and managed the company's Discord server, overseeing all moderators and new moderator hiring.
- Directed moderator team and recruitment, managing tickets and partnerships via Discord.
- Led Discord server operations, including moderator management, ticket handling, and partnership coordination.
Marketing Assistant
LFG Studio Red
Remote
01.2022 - 04.2024
- Researched current trends in digital marketing to stay up-to-date with industry developments.
- Gathered customer feedback via surveys and focus groups to gain insights into user experience and preferences.
- Developed and maintained relationships with key stakeholders in the industry.
- Participated in brainstorming sessions to generate new ideas for campaigns or initiatives.
- Provided administrative support to the Marketing Manager on a daily basis.
Discord Moderator
Pixie Interactive
Remote
01.2021 - 01.2022
- Oversaw community engagement and responded to tickets, fostering a safe and welcoming online space.
- Conducted weekly meetings with team members to discuss progress, challenges and strategies to reach goals.
- Documented all moderation activities accurately and consistently.
Skills
- Community management
- Moderation tools
- Content moderation
- Security protocols
- Conflict resolution
- User engagement
- Customer support
- Communication skills
- Problem solving
- Collaboration
Languages
Spanish
First Language
English
Proficient (C2)
C2
Timeline
Discord Moderator
Boomland
07.2024 - Current
Head of Discord
Sp3llbound Studios
04.2024 - 03.2025
Discord Manager
Identity Leaks NFT
09.2023 - Current
Marketing Assistant
LFG Studio Red
01.2022 - 04.2024
Discord Moderator
Pixie Interactive
01.2021 - 01.2022
Discord Manager
Wu-York City
05.2020 - Current
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