Camille Jean-Baptiste Gutiérrez
Santo Domingo
Summary
Experienced in utilizing major customer care service software and skilled in conflict resolution across various industries for over 12 years. Committed to providing exceptional customer service and achieving results. Adept at efficiently addressing customer needs and resolving issues. Recognized as a reliable team player with strong adaptability and effective communication skills. Proven track record of fostering collaborative environments and driving customer satisfaction.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Teleperformance
01.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Documented customer interactions accurately in CRM system to maintain detailed records.
- Collaborated with team members to enhance service delivery processes and improve customer satisfaction.
- Adapted quickly to changes in product information and service procedures, maintaining high service standards.
- Executed daily tasks efficiently while managing multiple priorities in a fast-paced environment.
Senior Sales Associate
Bush&Bush Law Group
06.2023 - 11.2023
- Developed and executed strategic sales plans to achieve revenue targets.
- Cultivated relationships with key clients, enhancing customer satisfaction and loyalty.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
- Managed high-stakes negotiations, securing favorable terms for both clients and company.
- Trained junior sales staff on best practices and product knowledge, fostering team development.
- Leveraged strong negotiation skills to maximize profit margins while maintaining exceptional customer service standards.
Customer Care Specialist
Radnet
07.2021 - 08.2022
- Receiving calls and contacting patients and doctor's offices about upcoming appointments, directing calls to proper staff members, performing data entry, pulling medical records, and general clerical work.
Teacher
Academia de Lenguas
10.2017 - 06.2018
- Created a supportive learning environment to help students meet their learning goals, through interesting and diverse methods. Prepared course materials and designed lessons that cover all aspects of the English language, whether written or verbal.
soft sale representative
Advensus
- Worked as an inside representative responsible for selling products and meeting customer needs by identifying leads, educating prospects on products through calls, and providing existing customers with exceptional support.
Retail sales Representative
Alorica
- Responsible for helping customers with buying products by providing information on the price, features, and directions. Assisted customers with final details.
customer service Representative
Convergys
06.2014 - 05.2015
- Helped customers with complaints and questions, gave customers information about products and services, took orders, handled billing issues, and processed returns.
Agent/Receptionist
Dekolor
10.2008 - 08.2009
- As an agent took driver's license pictures, collected personal information, and printed driver's licenses.
- As a driver instructor delivered lessons to prepare students for their driver's tests, provided them with the test and final results.
- As a receptionist Responsible for greeting visitors, and helping them navigate through the office. In addition, maintained calendars for appointments, sorted papers, made copies, and planned travel arrangements to obtain new products.
Education
Law school -
Universidad Católica Santo Domingo
06.2025
High School - undefined
Colegio Cardenal Sancha
05.2007
Skills
- Self-motivation
- Decision Making
- Fast Learner
- Creativity
- Ability to Multitask
- Ability to Work Under Pressure
- Problem Solving
- Leadership
- Adaptability
- Communication
- Customer Service
- Attention to Detail
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
LANGUAGES
Spanish
English
References
Adalgisa, Gutiérrez, adalgisagutierrezh@gmail.com, 829-638-2263, Antojitos de Ada, from Antojitos de Ada
Hobbies and Interests
Reading, drawing, decorating, writing, movies, acting, dancing
EXTRA-CURRICULAR ACTIVITIES
Catering Assistant at Antojitos de Ada, Santo Domingo Planning menus, Monitoring and managing supplies within a budget, designing ideas, promoting, packaging, and delivering food.
COURSES
- Phycology at Universidad Católica Santo Domingo
- Architecture at UNIBE
- Fashion Designer at Mercy Jacquez
Timeline
Customer Service Representative
Teleperformance
01.2025 - Current
Senior Sales Associate
Bush&Bush Law Group
06.2023 - 11.2023
Customer Care Specialist
Radnet
07.2021 - 08.2022
Teacher
Academia de Lenguas
10.2017 - 06.2018
customer service Representative
Convergys
06.2014 - 05.2015
Agent/Receptionist
Dekolor
10.2008 - 08.2009
soft sale representative
Advensus
Retail sales Representative
Alorica
High School - undefined
Colegio Cardenal Sancha
Law school -
Universidad Católica Santo Domingo
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