Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Camberly Peña

Santo Domingo

Summary

Experienced as customer service , concierge, scheduler and partial office clerk duties with over 6+ years of experience. Excellent reputation, enthusiastic and motivated to learn and grow.

Hardworking and passionate with strong organizational skills. Ready to help team achieve company goals.

Overview

6
6
years of professional experience

Work History

Scheduling Representative

RadNet
07.2023 - Current


  • Scheduled medical appointments for imaging centers.
  • Improved customer satisfaction with timely appointment confirmations, reminders, and rescheduling as needed.
  • Developed medical knowledge and skills.
  • Managed high-volume scheduling demands by prioritizing tasks according to urgency and resource availability.
  • Provided exceptional customer service while addressing inquiries related to appointments, rescheduling requests, or general information on services offered.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.


Customer Care Representative

Aventus
06.2022 - 11.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Email Support Representative

Torrid
10.2021 - 05.2022
  • Answered a high volume of emails and chats per day, addressing customer inquiries, solving problems and providing product information.
  • Identified and implemented correct solutions to client issues first-time around within established time limits.


Customer Service Agent

comcast and stockX
06.2019 - 10.2021


  • Investigated and resolved customer inquiries and complaints quickly.
  • Trained new personnel regarding company operations, policies and services.
  • Answered high volume of calls and emails per day, addressing customer inquiries, solving problems and providing product information.

Customer Service Representative

samsung
03.2019 - 05.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered over customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.

Concierge Agent

now onyx hotel
08.2018 - 02.2019


  • Arranged for transportation to and from airport, train station and events for visitors.
  • Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
  • Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
  • Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
  • Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Worked flexible hours; night, weekend, and holiday shifts.

Education

High School Diploma -

Elizabeth Lantigua Bonilla
11.2016

Skills

  • Customer Communication and Empathy
  • Organizational, writing and multitasking Skills
  • Integrity
  • Highly Efficient and Productive

Languages

Spanish
Native language
English
Advanced
C1

Timeline

Scheduling Representative

RadNet
07.2023 - Current

Customer Care Representative

Aventus
06.2022 - 11.2022

Email Support Representative

Torrid
10.2021 - 05.2022

Customer Service Agent

comcast and stockX
06.2019 - 10.2021

Customer Service Representative

samsung
03.2019 - 05.2019

Concierge Agent

now onyx hotel
08.2018 - 02.2019

High School Diploma -

Elizabeth Lantigua Bonilla

Similar Profiles

CREATE PROFILE
Camberly Peña