Caleb Josías De La Rosa Acosta
Santo Domingo
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Hire Horatio
06.2024 - 02.2025
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Enhanced english writing skills by sending emails and chats in a daily basis.
Customer Service Representative
Alorica
03.2024 - 06.2024
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Educated customers about billing, payment processing and support policies and procedures.
Education
English Degree - English
Extracurricular Courses, Escuela De Idiomas UASD
Av. Alma Máter, Santo Domingo 1010506-2023
High School Diploma -
Colegio Evangélico Central
Av. México, Santo Domingo 1020108-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Call center experience
- Order processing
- Problem resolution
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Hire Horatio
06.2024 - 02.2025
Customer Service Representative
Alorica
03.2024 - 06.2024
English Degree - English
Extracurricular Courses, Escuela De Idiomas UASD
High School Diploma -
Colegio Evangélico Central
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