Cagil Beylan
Managing Director
Bavaro,La Altagracia
Summary
Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in Leisure&Travel Industry.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
4
4
Languages
Work History
DIRECTOR OF BUSINESS DEVELOPMENT
World2Meet Grupo Iberostar
Palma de Mallorca, Punta Cana
11.2021 - 04.2022
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
- Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
- Coordinate internal resources and third parties/vendors for the flawless execution of multiple projects
- Ensure that all projects are delivered on time, within the scope, and within budget
DIRECTOR OF OPERATIONS
ANEX Tourism Group
The Americas
08.2020 - 09.2021
- Lead, coach, and develop a highly capable team to ensure operational objectives are met or exceeded and that sales and distribution targets are flawlessly executed to standard
- Build a platform on which high-potential candidates can develop and prepare for future roles of additional responsibility
- Manage operating processes/ expenses to deliver targeted profitability
- Collaborate with members of the Anextour America Team to develop and execute programs
- Work collaboratively across the organization and share best practices
- Act as a major contributor/leader among the peer groups
- Build a diverse organization that reflects the marketplace; lives to Anextour’s values and inspires the team through effective leadership
- Ensure the Branch Team understands and adheres to Company standards and operating procedures
- Develop, and continually evaluate, branch distribution plans, routes, new item distribution, and volume/sales forecast
- Evaluate total market conditions, competitive threats, and changing local dynamics which may impact volume, share, profit, as well as other business metrics
- Develop KPI priorities, strategies, and goals for the branch by coordinating with cross-functional departments, to ensure the attainment of volume plan and profit objectives
- Oversee region P&L, including indirect costs to the business
- Build relationships and communication systems with Distribution Partners
- Maintain performance management systems are in place to promote top performance for all positions
- Ensure yearly goals and KPIs are set for every employee
- Establish individual accountability for region success through clear feedback
- Address performance issues in writing and coach managers to develop employees
- Continue to upgrade talent through coaching and hiring
- Oversaw day-to-day production activities in accordance with business objectives.
- Defined, implemented and revised operational policies and guidelines.
DEPUTY GENERAL MANAGER
ANEX Tourism Group
Punta Cana, La Altagracia
08.2016 - 08.2020
- Design operational plans for multiple tasks including different policies for individual destinations and develop operational strategies accordingly and report to Overseas Operations Director
- Develop professional relationships with destinations teams to meet all requirements of the company’s vision
- Monitor all operational activities with cooperation from team members and other partners
- Cooperate human resources department for the growth of the office management system to keep a record of a workflow
- Participate in the operational process regarding finance and take necessary actions
- Maintain an effective work field and discuss reports to keep data up to date
- Drive communication between the teams and the wider business with regular company updates
- Plan with and partake in the briefings and debriefings for summer and winter operations.
- Reviewed performance results to target and take corrective measures with authorization and escalation.
- Fostered and promoted cooperative and harmonious working climate conducive to maximum employee morale, productivity and effectiveness.
OPERATIONS MANAGER
ANEX Tour
Hurghada, Red Sea
01.2015 - 01.2016
- Contract negotiations and regular communication with vendors
- New product development focusing on new trips and product lines
- Managing our on-location staff
- Working with the finance administrator in budget creation
- Idea generation to move the business forward
- Decide how many trips to sell each season and the resorts/providers to use
- Visit resorts/providers to ascertain service quality and suitability
- Liaise with coach operators, shopping malls, hoteliers, and resort reps agreeing on service levels, contracts and costs
- Collect, evaluate and respond (as appropriate) to customer feedback
- Use market research information to guide decisions
- Produce brochures and internet-based information
- Provide pricing information
- Marketing trips to clients via brochures, reps, info books, and info boards
- Organization of bookings, invoicing, and tickets
- Participate in tourism exhibitions in the name of the company
- Manage any operations & crisis issues whilst group tours are on the road
- Brief&Debrief area managers that trips are maintained and tweaked to ensure high standards of customer satisfaction are adhered to
- Ensure standards of safety and quality of all operations are adhered to.
- Prepared annual budgets with controls to prevent overages.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Increased profit by streamlining operations.
AREA MANAGER
ANEX Tour
Sharm El Sheikh, Sinai
01.2012 - 01.2015
- Increased overall sales by 240% through capitalizing on new potential opportunities and developing and maintaining partnerships with 20+ new companies and shareholders.
- Drove revenues and team morale by developing and deploying sales contests.
OPERATION CHIEF
Nordwind Airlines
Moscow
01.2009 - 01.2012
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Generated consistent referrals and repeat business by providing friendly and fast service.
- Engaged in polite conversation when appropriate to encourage passenger comfort.
BUSINESS DEVELOPMENT MANAGER
Antalya
01.2008 - 01.2009
- Reached out to potential customers via telephone, email and in-person inquiries.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Devised effective marketing, sales and other promotional initiatives.
Education
BACHELOR’S DEGREE - HOSPITALITY MANAGEMENT
MUĞLA SITKI KOCMAN UNIVERSITY
Mugla, TURKEY 09.2008 - 06.2012
Skills
Able to manage and implement start-up projectsundefined
Accomplishments
- Digital Transformation and New Technologies
- Leadership
- Negotiation and Persuasion Techniques
- How to make a difference in tourism?
- Leader who develops
- Problem Solving and Decision Making
- What motivates me?
- Trust and Valuing People
Certification
Management and Organization
Timeline
DIRECTOR OF BUSINESS DEVELOPMENT
World2Meet Grupo Iberostar
11.2021 - 04.2022
Management and Organization
02-2021
Leadership
11-2020
Digital Transformation and New Technologies
11-2020
DIRECTOR OF OPERATIONS
ANEX Tourism Group
08.2020 - 09.2021
DEPUTY GENERAL MANAGER
ANEX Tourism Group
08.2016 - 08.2020
OPERATIONS MANAGER
ANEX Tour
01.2015 - 01.2016
AREA MANAGER
ANEX Tour
01.2012 - 01.2015
OPERATION CHIEF
Nordwind Airlines
01.2009 - 01.2012
BACHELOR’S DEGREE - HOSPITALITY MANAGEMENT
MUĞLA SITKI KOCMAN UNIVERSITY
09.2008 - 06.2012
BUSINESS DEVELOPMENT MANAGER
01.2008 - 01.2009
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