Brian Stephen Schrils Kalouris
Santo Domingo,D.N.
Summary
Proficient and dedicated with extensive experience overseeing business operations with over 10 years of experience in strategic management, monitoring, and evaluation necessary for an organization to achieve its goals and objectives. Skilled in planning and problem-solving to enhance business plans and day-to-day operations. Results oriented and always ready to take on new challenges. Proactive, analytical, and service-focused, with a keen eye for process improvement and increased productivity. Excellent communication skills and a talent for identifying areas in need of improvement and implementing strategic changes. Proficient with extensive experience overseeing business operations. Skilled at leading employees while promoting and encouraging growth.
Overview
18
18
years of professional experience
Work History
Chief Operations Officer (COO)
DOMINICANA COMPAÑIA DE SEGUROS
Santo Domingo, Dominican Republic
02.2021 - Current
- Am responsible for planning, execution, monitoring, and control of strategic and operational plans for daily operations.
- Planning, development and implementation of new processes and procedures to increase productivity.
- Hired, trained, evaluated and retained high-performing, effective and diverse team embodying organizational culture.
- Led employees to develop high-performing diverse teams and deliver on ambitious goals and objectives.
- Monitored outcome measures, program outcomes and performance improvement.
- Drove performance measures for the operation, including a focus on continuous improvement.
- Created policies and procedures that improved customer service levels while reducing costs.
- Escalation point for customers who had unresolved issues or complaints about products or services provided by the organization.
- Review customer feedback reports to identify areas where additional training or resources are needed.
- Advisor for management teams, developing mechanisms to articulate plans and budgets, and executing planning guidelines to ensure that plans align with the organization's needs.
- Analyzing indicators to verify compliance with strategic planning and participating in the development of policies, programs, and goals based on business needs.
- Continuous monitoring of activities associated with the operation to anticipate customer needs and product alignments.
- I coordinate the purchasing, contracting and receipt of domestically and internationally acquired merchandise and suppliers.
- Ensure optimal inventory availability and levels of marketed and internally consumed products to guarantee optimal stock volumes.
- Manage the approval of purchase orders for inventory acquisition and replenishment to ensure the continuous and regular conduct of business operations.
- Supervising the proper location and placement of products in company's warehouse.
- Ensuring the state and proper functioning and maintenance of the company's office infrastructures nationwide.
- Coordinating with human resources for the proper execution of talent attraction, retention, and development policies and procedures.
- Establishing alliances, partnerships, and strategic relationships with clients, suppliers, and other commercial entities.
- Identified potential risks associated with operations activities, then developed mitigation plans as needed.
Operations Manager
ARK CONSULTING S.R.L.
Santo Domingo, Dominican Republic
04.2019 - 02.2020
- Collaborated with marketing, sales, and product partners to align strategies and prioritize projects.
- Developed performance marketing and customer acquisition initiatives to ensure revenue objectives were met.
- Supervised digital platform content, digital media marketing, and customer journey review.
- Created calendars for product launches, platform updates, digital marketing, and promotions.
- Addressed customer concerns with suitable solutions.
- Supervised the ecommerce and IT operations team to ensure the proper functioning of all system integrations.
- Created detailed reports on the performance of individual departments within operations.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
Director of Operations, Communications, and Accounts
MUNCHADO NEW YORK CITY
08.2018 - 04.2019
- Developed operational strategies through performance reviews, capacity planning, and cost/benefit analysis.
- Supported in the selection and implementation of call systems and CRM.
- Achieved HR goals by assisting in recruiting, selecting, orienting, training, assigning, and advising new employees.
- Prepared performance reports by collecting, analyzing, and summarizing data and trends.
- Established and maintained strong and lasting relationships with the account management team, client stakeholders, and executive sponsors.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Developed training programs for new employees as well as existing staff members.
- Oversaw the implementation of new technology solutions designed to streamline processes.
- Oversaw personnel by commending or initiating promotions, transfers and disciplinary measures.
- Assessed reports and adjusted workflows to realign with targets.
- Partnered with global internal teams, including Marketing (India and New York), Social Media (Chicago), and Product Development.
Quality Assurance Project Manager
NEWTECH S.R.L.
Santo Domingo, Dominican Republic
05.2017 - 08.2018
- Planned and implemented end-to-end system integration testing.
- Coordinated appropriate testing procedures.
- Analyzed system performance data to determine areas for improvement in product quality or functionality.
- Performed root cause analysis on defects found during testing cycles.
- Reviewed customer requirements and developed detailed specifications for each project.
- Implemented best practices for software testing processes across multiple departments.
General Manager
METROPOLITAN FUEL CORPORATION S.R.L.
Santo Domingo, Dominican Republic
09.2014 - 02.2017
- Established goals and objectives and designed strategies to achieve them, providing practical direction to turn objectives into concrete activities
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Supervised employees through planning, assignments, and direction.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Tracked monthly sales to generate reports for business development planning.
- Administered employee discipline through verbal and written warnings.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Directed the guidance and maintenance of human effort to fulfill plans, motivating personnel to carry out work, coordinating individual efforts to achieve common goals
- Ensured that the results obtained at a given time meet the requirements of the plans
- Constantly monitored activities, comparing results with objectives and correcting deviations to redefine objectives or strategies.
Purchase and Contracting Manager
Administrative Ministry of the Presidency
Santo Domingo, Dominican Republic
10.2006 - 05.2014
- Responsible for the preparation, finalization, analysis, and administration of agreements and contracts, as well as reviews of required specifications, contracts, and tenders, issued and awarded.
- Evaluated vendor proposals against criteria specified in Request For Proposals.
- Coordinated with external vendors to obtain quotes and negotiate pricing agreements.
- Developed standard operating procedures related to contract management activities.
- Monitored contractual performance to ensure timely completion of deliverables.
- Audited existing contracts for completeness and accuracy prior to signing or renewing them.
- Reviewed invoices submitted by suppliers and vendors for accuracy prior to authorizing payment processing.
- Conducted training sessions on contract management principles for staff members.
- Acted as a liaison between internal departments and external suppliers and vendors when necessary during negotiations or other contractual matters requiring input from both sides.
- Was the main link between the institution and external contractors, vendors, and legal advisors, ensuring the standardization of contracts, forms, and procedures, negotiation monitoring, and contract execution.
- Meetings with Directors to understand the project scope, budget, schedules, complexity, contractor/subcontractor structure, potential risks, and performance, contracting, and closure.
- Created and managed a supplies department and its warehouse, as well as trained its staff.
Warehouse Manager (Temporary)
UPS SUPPLY CHAIN SOLUTIONS
Santo Domingo, Dominican Republic
03.2006 - 09.2006
- Coordinated the entry, storage, and dispatch of goods in a timely and efficient manner, ensuring effective, safe, accurate, and timely stock management, including space allocation, product transfer, and handling.
- Conducted regular audits of warehouse operations to identify areas of improvement.
- Organized regular cycle counts of physical inventory to ensure accuracy of system data.
- Developed strategies to optimize workflow processes in order to maximize productivity.
- Monitored staff performance, identified areas for improvement, and provided training as needed.
- Conducted periodic audits of the warehouse environment to identify any potential hazards or risks.
- Generated warehouse shipping documents, packing lists and invoices.
- Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
- Led warehouse layout optimization projects, improving workflow and space utilization.
- Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
- Prepared inventory for shipment by attaching tags and labels.
- Responsible for ensuring the structured training and development of the team to improve skill levels, product knowledge, flexibility, absence coverage, health, safety, and well-being.
- Worked closely with the purchasing department to ensure adequate stock levels, conducting weekly inventories.
- Organized and ensured accurate and periodic cycle counts and inventory takes.
Education
- - Marketing Management
CLEVELAND STATE UNIVERSITY
Cleveland, OHIO01-2004
The Theory of Operations Management -
OPENCOURSEWARE
Warehouse Management Fundamentals -
OPERATIONAL EXCELLENCE TRAINING
Skills
- Operations Management
- Strategic Planning
- Operations Oversight
- Marketing
- Personnel Management
- Logistics Management
- Organizational Leadership
- Best Practices
- Workflow Planning
- Operational Efficiency
- Project Development
Personal Information
Title: Operations Manager
Languages
Spanish
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Chief Operations Officer (COO)
DOMINICANA COMPAÑIA DE SEGUROS
02.2021 - Current
Operations Manager
ARK CONSULTING S.R.L.
04.2019 - 02.2020
Director of Operations, Communications, and Accounts
MUNCHADO NEW YORK CITY
08.2018 - 04.2019
Quality Assurance Project Manager
NEWTECH S.R.L.
05.2017 - 08.2018
General Manager
METROPOLITAN FUEL CORPORATION S.R.L.
09.2014 - 02.2017
Purchase and Contracting Manager
Administrative Ministry of the Presidency
10.2006 - 05.2014
Warehouse Manager (Temporary)
UPS SUPPLY CHAIN SOLUTIONS
03.2006 - 09.2006
- - Marketing Management
CLEVELAND STATE UNIVERSITY
The Theory of Operations Management -
OPENCOURSEWARE
Warehouse Management Fundamentals -
OPERATIONAL EXCELLENCE TRAINING
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