Brianna Alvarado
Bronx, NY
Summary
Experienced candidate with passion for verifying safety and security of all individuals within area of responsibility. Hardworking individual with excellent eye for detail and in-depth knowledge of emergency situation protocols and procedures. Natural problem-solver with keen ability to relate to people of all ages and backgrounds. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work History
Certified Head Lifeguard
URBN Playground
08.2023 - 03.2024
- Improved swimmer safety by enforcing pool rules and regulations consistently.
- Enhanced communication among lifeguard team members by implementing daily briefings and debriefings.
- Managed inventory control for supplies and equipment, ensuring availability of necessary resources for daily operations.
- Provided exceptional customer service to swimmers, addressing questions and concerns promptly and professionally.
- Performed pool tests, recorded results and adjusted chemical levels to reach appropriate measurements.
- Maintained cleanliness of pool area, contributing to a safe and enjoyable environment for patrons
Retail specialist / barista / cashier
Epicerie by Daniel boulud One Vanderbilt
06.2022 - 08.2023
- Rang up customers swiftly and accurately in a busy general store environment
- Proficient at operating a cash register
- Completely comfortable greeting customers, taking & fulfilling orders
- Ensured a clean, organized store environment to enhance the shopping experience.
- Mentored new team members on store policies, procedures, and best practices for success in their roles.
- Participated in regular training sessions for continuous improvement in retail knowledge and skills.
- Provided exceptional customer service, resulting in numerous positive reviews and repeat business.
- Resolved customer complaints with professionalism and empathy, maintaining positive relationships.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Resolved customer complaints with professionalism and empathy, maintaining positive relationships
Summer camp teacher assistant
Summer youth (SYEP)
07.2021 - 08.2021
- Ensured that camp policies were enforced and campers were safe
- Coordinated activities and supervised ten 9-14 year old campers per session
- Empathy, humor, and persuasion to gain respect from campers
- Collaboration, team building, and conflict resolution skills
- Increased camper retention rate by delivering memorable lessons tailored to the interests of each individual child.
- Served as a mentor and role model for campers, providing guidance and support as needed.
- Promoted a positive learning environment through consistent behavior management strategies and conflict resolution skills.
- Collaborated with fellow teachers to develop interdisciplinary lesson plans, promoting a well-rounded educational experience for campers.
Education
BBA - International Business Management
PUCMM
Santo Domingo, Dominican Republic 09.2023 - 09.2027
High School Diploma -
Academia De Liderazgo UCE
San Pedro De Macorís, 23 09.2021 - 06.2023
Skills
Fluent in Spanish & English
Time management
Communication
Adaptability
Problem solving
Certified CPR & Lifeguard
Patience and Empathy
Team Management
AED Operation
Customer Service
Languages
Native English
Advanced Spanish
Volunteer Experience
- Assisted in multiple foundations outside the country like the John Maxwell leadership foundation translating from one language to the other and participating.
- UNIVERSIDAD DEL ESTE (uce) medical university in eye care foundation Helping low income families get checked out and assistance for doctors translating.
- Was part of United Nations (UN) (Organización de las Naciones Unidas en la República Dominicana) in conference's problem solving between countries.
Timeline
BBA - International Business Management
PUCMM
09.2023 - 09.2027
Certified Head Lifeguard
URBN Playground
08.2023 - 03.2024
Retail specialist / barista / cashier
Epicerie by Daniel boulud One Vanderbilt
06.2022 - 08.2023
High School Diploma -
Academia De Liderazgo UCE
09.2021 - 06.2023
Summer camp teacher assistant
Summer youth (SYEP)
07.2021 - 08.2021
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