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Breily Solano German
Virtual assistant
Las Lagunas De Nisibon Higuey,HIGÜEY
Work Preference
Summary
Driven hospitality professional with extensive experience in luxury hotel environments. Expertise in coordinating sales efforts, managing reservations, and fostering strong relationships with travel partners to enhance guest experiences and achieve occupancy and revenue targets.
Overview
10
10
years of professional experience
Work History
Sales Assistant
Breathless Punta Cana Resort & Spa / Dreams Onyx Resort & Spa
Uvero Alto
01.2025 - Current
- Supported sales team in achieving occupancy and revenue goals through proactive engagement and relationship management.
- Build and maintain strong relationships with travel advisors and business partners.
- Managed email and telephone inquiries to provide timely responses and enhance client satisfaction.
- Assisted travel agents with reservations, inquiries, and booking coordination to ensure smooth client experiences.
- Coordinate and host Familiarization (FAM) trips for travel partners.
- Conduct hotel site inspections for prospective clients and agencies.
Front Desk Agent
Naples Bay Resort
Naples, USA
08.2023 - 08.2024
- Streamlined guest check-in and check-out procedures to enhance guest satisfaction.
- Coordinated reservations for guest rooms, restaurants, spa services, cabanas, and golf activities to ensure seamless guest experiences.
- Delivered exceptional guest service and resolved customer concerns promptly.
- Maintained precise reservation records while addressing and coordinating guest requests promptly.
VIP Reception Manager
Grand Sirenis Punta Cana
Uvero Alto
02.2022 - 06.2023
- Monitored room availability and managed overbooking situations to maintain guest satisfaction.
- Managed room assignments to maximize guest satisfaction and operational efficiency.
- Resolved guest concerns promptly to uphold service excellence and enhance guest experience.
- Followed up on guest requests to ensure timely resolution.
- Supervised front office staff and supported daily operations.
Guest Services Representative
CHIC Punta Cana
08.2018 - 12.2020
- Provided exceptional customer support throughout the guest stay.
- Coordinated with multiple departments to provide seamless service, improving guest experience.
- Tracked and managed guest requests, enhancing service delivery responsiveness.
- Followed up with guests to assess satisfaction and address outstanding issues promptly.
Receptionist
Iberostar Bávaro
04.2016 - 03.2018
- Delivered exceptional customer service, supporting seamless front desk operations.
- Assisted guests with reservations and inquiries, ensuring personalized service for special requests.
- Coordinated room upgrades to enhance guest satisfaction based on preferences and availability.
- Performed guest check-in and check-out procedures.
Education
Bachelor's Degree - Hospitality and Tourism Administration
Catholic University of The East
Higüey03-2021
Skills
- Sales Coordination
- Reservation support
- Hospitality management
- Office operations
- Microsoft Office 365 (Word, Excel, PowerPoint, Outlook)
- Power BI
- Planning and organization
- Team Leadership
- Conflict Resolution
- Multicultural Communication
- Problem Solving
Languages
- Spanish, Native
- English, Professional Working Proficiency
Timeline
Sales Assistant
Breathless Punta Cana Resort & Spa / Dreams Onyx Resort & Spa
01.2025 - Current
Front Desk Agent
Naples Bay Resort
08.2023 - 08.2024
VIP Reception Manager
Grand Sirenis Punta Cana
02.2022 - 06.2023
Guest Services Representative
CHIC Punta Cana
08.2018 - 12.2020
Receptionist
Iberostar Bávaro
04.2016 - 03.2018
Bachelor's Degree - Hospitality and Tourism Administration
Catholic University of The East