Braulia Batista
Sales Manager
Punta Cana,La Altagracia
Summary
Dynamic and results-driven sales management professional with a proven track record in revitalizing operations, driving revenue growth, and enhancing client experience. Skilled at developing tailored sales strategies, streamlining procedures, and leading high-performing teams in fast-paced hospitality environments. Known for a proactive, analytical, and people-focused leadership style that builds strong relationships and consistently exceeds sales targets.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Romance Sales Manager
Melia Hotels International
08.2024 - Current
- Specialized promotion and sales within the wedding segment
- Preparation of quotes and sales management for groups
- Coordination of site inspections and fam trips
- Participation in industry fairs and workshops
- Monthly statistical reporting and follow-ups
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Elevated brand visibility, coordinating with marketing to launch successful promotional campaigns.
Groups & Weddings Sales Executive
Lopesan Costa Bavaro
02.2022 - 08.2024
- Sales and negotiation of groups.
- Quotation for groups, room blocks, and additional event budgets.
- Preparation of contracts, addendums, payment follow-ups, reconciliation, and billing.
- Group logistics coordination.
- Monthly statistical reports.
- Represented the company in fairs and trade shows.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Participated in industry trade shows to represent company and generate valuable leads for future business growth.
- Expanded market share with strategic territory planning and targeted prospecting.
Front Desk Agent
Sanctuary Cap Cana
12.2020 - 11.2021
- Increased customer loyalty with exceptional communication skills and personalized service.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Sales Representative
H10 Premium
01.2018 - 02.2020
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Front Desk Assistant
Ocean Blue And Sand
01.2016 - 01.2018
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Handled payment and bill processing, change giving and payment collecting for guests.
- Managed multi-line phone system, directing calls to appropriate departments while maintaining a friendly demeanor.
- Maintained guest confidentiality by adhering to strict privacy policies when handling personal information and payments.
Education
Tourism Business Administration - Business
Tecnologic Unversity of Santiago UTESA
Valverde, Mao 05.2001 -
Skills
Sales planning
Client relationship management
Sales reporting
Staff management
Sales operation
New business development
Account management
Strategic planning
Solution selling
Motivational skills
Goals and performance
Timeline
Romance Sales Manager
Melia Hotels International
08.2024 - Current
Groups & Weddings Sales Executive
Lopesan Costa Bavaro
02.2022 - 08.2024
Front Desk Agent
Sanctuary Cap Cana
12.2020 - 11.2021
Sales Representative
H10 Premium
01.2018 - 02.2020
Front Desk Assistant
Ocean Blue And Sand
01.2016 - 01.2018
Tourism Business Administration - Business
Tecnologic Unversity of Santiago UTESA
05.2001 -