Braulia Batista
Sales Manager
Punta Cana,La Altagracia
Summary
Dynamic and results-driven sales management professional with a proven track record in revitalizing operations, driving revenue growth, and enhancing client experience. Skilled at developing tailored sales strategies, streamlining procedures, and leading high-performing teams in fast-paced hospitality environments. Known for a proactive, analytical, and people-focused leadership style that builds strong relationships and consistently exceeds sales targets.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Romance Sales Manager
Melia Hotels International
08.2024 - Current
- Specialized promotion and sales within the wedding segment
- Preparation of quotes and sales management for groups
- Coordination of site inspections and fam trips
- Participation in industry fairs and workshops
- Monthly statistical reporting and follow-ups
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Elevated brand visibility, coordinating with marketing to launch successful promotional campaigns.
Groups & Weddings Sales Executive
Lopesan Costa Bavaro
02.2022 - 08.2024
- Sales and negotiation of groups.
- Quotation for groups, room blocks, and additional event budgets.
- Preparation of contracts, addendums, payment follow-ups, reconciliation, and billing.
- Group logistics coordination.
- Monthly statistical reports.
- Represented the company in fairs and trade shows.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Participated in industry trade shows to represent company and generate valuable leads for future business growth.
- Expanded market share with strategic territory planning and targeted prospecting.
Front Desk Agent
Sanctuary Cap Cana
12.2020 - 11.2021
- Increased customer loyalty with exceptional communication skills and personalized service.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Sales Representative
H10 Premium
01.2018 - 02.2020
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Front Desk Assistant
Ocean Blue And Sand
01.2016 - 01.2018
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Handled payment and bill processing, change giving and payment collecting for guests.
- Managed multi-line phone system, directing calls to appropriate departments while maintaining a friendly demeanor.
- Maintained guest confidentiality by adhering to strict privacy policies when handling personal information and payments.
Education
Tourism Business Administration - Business
Tecnologic Unversity of Santiago UTESA
Valverde, Mao 05.2001 -
Skills
Sales planning
Timeline
Romance Sales Manager
Melia Hotels International
08.2024 - Current
Groups & Weddings Sales Executive
Lopesan Costa Bavaro
02.2022 - 08.2024
Front Desk Agent
Sanctuary Cap Cana
12.2020 - 11.2021
Sales Representative
H10 Premium
01.2018 - 02.2020
Front Desk Assistant
Ocean Blue And Sand
01.2016 - 01.2018
Tourism Business Administration - Business
Tecnologic Unversity of Santiago UTESA
05.2001 -
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