Summary
Overview
Work History
Education
Skills
COUNTRY OF BIRTH
PERSONAL INFORMATION
ACTIVITIES AND HONORS
Timeline
Generic
Brandol Reyes Mejía

Brandol Reyes Mejía

Customer Service , Tech Support , Finance
Santo Domingo

Summary

Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.

Overview

6
6
years of professional experience
2
2
Languages

Work History

Customer Service

Western Unión
  • Created detailed reports on customer service metrics.
  • Identified and resolved customer service issues.
  • Provided customer service in a timely manner.
  • Established best practices for customer service initiatives.

Customer Service

Teleperformance
06.2019 - 01.2024
  • Developed and implemented customer service policies and procedures to ensure quality customer service.

Customer Service

Outplex

Customer Service Representative

Amiko
04.2025 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Spanish Interpreter

Transperfect
06.2022 - 07.2023
  • Performed simultaneous translation during conferences and meetings held in both languages.
  • Transcribed and translated audio recordings from Spanish to English for legal evidence and research purposes.
  • Conducted language and cultural sensitivity training for corporations aiming to improve their services for Spanish-speaking markets.
  • Served as resource for staff on language assistance matters, utilizing telephonic and video interpreting equipment.
  • Conducted client interviews in Spanish to ensure a thorough understanding of their needs.
  • Delivered consecutive interpretation at community events, public meetings, and workshops involving diverse audiences.
  • Maintained confidentiality of data during interpreting sessions due to sensitive nature of discussions.
  • Interpreted phone conversations between people who spoke different languages fluently.

Education

High School -

Centro De Estudios Universal
Santo Domingo Este, Dominican Republic
07-2008

College - undefined

O&M

Skills

  • Documentation

  • Relationship building

  • Language pair specialization

  • Intercultural sensitivity

  • Customer service expertise

  • Fluent Spanish

  • Documentation skills

  • Business terminology

  • Glossary development

  • Note-taking techniques

  • Memory retention

  • Interpretation

  • Confidentiality practices

  • Video remote interpreting

  • Simultaneous translations skills

  • Consecutive interpretation

  • Telephone interpreting

  • Language proficiency testing

  • Translation services

COUNTRY OF BIRTH

Dominican Republic

PERSONAL INFORMATION

  • ID Number: 22301164491
  • Date of Birth: 1988-10-13
  • Nationality: Dominican
  • Marital Status: Free Union

ACTIVITIES AND HONORS

  • Cycling
  • Phishing
  • Movies with couple
  • Play with pets

Timeline

Customer Service Representative

Amiko
04.2025 - Current

Spanish Interpreter

Transperfect
06.2022 - 07.2023

Customer Service

Teleperformance
06.2019 - 01.2024

Customer Service

Western Unión

Customer Service

Outplex

College - undefined

O&M

High School -

Centro De Estudios Universal

Similar Profiles

CREATE PROFILE
Brandol Reyes MejíaCustomer Service , Tech Support , Finance