Brandol Reyes Mejía
Santo Domingo,Dominican Republic
Summary
Dynamic Spanish Interpreter and seasoned Customer Service professional with a proven track record at Transperfect and Jetblue Airways. Specializes in simultaneous translations and relationship building, enhancing intercultural communication and customer satisfaction. Expert in confidentiality practices and customer service excellence, contributing to significant improvements in client engagement and service delivery.
Overview
1
1
year of professional experience
Work History
Spanish Interpreter
Transperfect
Santo Domingo, Dominican Republic
06.2022 - 07.2023
- Performed simultaneous translation during conferences and meetings held in both languages.
- Transcribed and translated audio recordings from Spanish to English for legal evidence and research purposes.
- Conducted language and cultural sensitivity training for corporations aiming to improve their services for Spanish-speaking markets.
- Served as resource for staff on language assistance matters, utilizing telephonic and video interpreting equipment.
- Conducted client interviews in Spanish to ensure a thorough understanding of their needs.
- Delivered consecutive interpretation at community events, public meetings, and workshops involving diverse audiences.
- Maintained confidentiality of data during interpreting sessions due to sensitive nature of discussions.
- Interpreted phone conversations between people who spoke different languages fluently.
Customer service
Jetblue Air Ways
- Greeted customers and provided customer service.
- Answered incoming calls and provided customer service.
- Provided exceptional customer service at all times.
- Emphasized fast, friendly customer service.
- Upheld customer service standards throughout each shift.
Customer Service
Western Unión
- Created detailed reports on customer service metrics.
- Identified and resolved customer service issues.
- Provided customer service in a timely manner.
- Established best practices for customer service initiatives.
Customer Service
Teleperformance
- Developed and implemented customer service policies and procedures to ensure quality customer service.
Customer Service
Outplex
Education
High School -
FORDHAM LEADERSHIP ACA.
Bronx, N.YCollege -
O&M
Skills
- Documentation
- Relationship building
- Language pair specialization
- Intercultural sensitivity
- Customer service expertise
- Industry-specific taxation
- Fluent spanish
- Documentation skills
- Business terminology
- Glossary development
- Note-taking techniques
- Memory retention
- Interpretation
- Confidentiality practices
- Video remote interpreting
- Simultaneous translations skills
- Consecutive interpretation
- Telephone interpreting
- Language proficiency testing
- Translation services
Languages
- English
- Spanish
Countryofbirth
Dominican Republic
Personal Information
- ID Number: 22301164491
- Date of Birth: 10/13/88
- Nationality: Dominican
- Marital Status: Free Union
Affiliations
- Cycling
- Phishing
- Movies with couple
- Play with pets
Timeline
Spanish Interpreter
Transperfect
06.2022 - 07.2023
Customer service
Jetblue Air Ways
Customer Service
Western Unión
Customer Service
Teleperformance
Customer Service
Outplex
High School -
FORDHAM LEADERSHIP ACA.
College -
O&M