Bladimir Payano
Results-Driven Sales & Collections Specialist
Santo Domingo
Summary
Dynamic and goal-oriented professional with a strong background in sales and collections. Proven ability to drive revenue growth, negotiate payment solutions, and maintain positive customer relationships. Skilled in meeting and exceeding sales targets and implementing effective collection strategies. Adept at handling high-volume accounts, resolving disputes, and ensuring compliance with industry regulations. Strong communication and problem-solving skills with a commitment to delivering exceptional results.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Results-Driven Sales Specialist
SmartEnergy
04.2023 - 05.2025
- I am responsible for promoting and selling sustainable energy solutions, such as solar, wind, and other renewable electricity services, to residential and commercial clients.
- Explain the environmental and financial benefits of switching to renewable energy.
- Assess customer energy needs and recommend suitable renewable energy plans.
- Identify and engage potential customers interested in renewable electricity solutions.
- Built strong client relationships through consistent communication and effective problemsolving.
Collections Specialist
One Park Financial
09.2021 - 11.2022
- I was responsible for managing overdue accounts for business clients, ensuring timely payments, and minimizing financial risk for the company.
- Contact business clients to collect outstanding payments and negotiate repayment terms.
- Track delinquent accounts, assess risk, and implement strategies to reduce past-due balances.
- Optimized account prioritization by analyzing customer data, enabling more targeted and effective collection efforts.
Collections Specialist
Atlanticus
08.2019 - 09.2021
- I was responsible for managing overdue credit card accounts, contacting customers to arrange payments, and minimizing financial losses for the company.
- Offer and negotiate payment plans, settlements, and other financial solutions based on customer circumstances.
- Contact customers via phone, email, or mail to discuss overdue credit card payments.
- Researched accounts and completed due diligence to resolve collection problems.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Supported company revenue growth by recovering outstanding debt through diligent monitoring and timely action on delinquent accounts.
Sales Specialist
ERC (Enhanced Resource Centers)
05.2017 - 08.2019
- I was responsible for promoting and selling telecom products and services, such as mobile plans, internet packages and business communication systems.
- Explain product features, network coverage, and service benefits in a way that is easy for customers to understand.
- Assess customer needs and recommend the most suitable mobile, internet, or communication solutions.
- Identify and engage potential customers, present telecom products, and close sales.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
Education
No Degree - Mechanical Engineering
Universidad Autonoma De Santo Domingo (UASD)
Santo Domingo, Dominican Republic 05.2001 -
Certificate of Technical Studies - Microsoft Office
INFOTEP
Distrito Nacional, Dominican Republic 05.2001 -
High School Diploma -
CEM Cristina Billini Morales, Fe Y Alegria
Santo Domingo Norte, Dominican Republic 05.2001 -
Skills
Analytical problem-solving
Strategic decision making
Quickly adjusting to change
Ability to recover from setbacks
Clear verbal and written communication
Collaborative teamwork skills
Proficient in managing disputes
Revenue growth strategy
Target accomplishment
Timeline
Results-Driven Sales Specialist
SmartEnergy
04.2023 - 05.2025
Collections Specialist
One Park Financial
09.2021 - 11.2022
Collections Specialist
Atlanticus
08.2019 - 09.2021
Sales Specialist
ERC (Enhanced Resource Centers)
05.2017 - 08.2019
No Degree - Mechanical Engineering
Universidad Autonoma De Santo Domingo (UASD)
05.2001 -
Certificate of Technical Studies - Microsoft Office
INFOTEP
05.2001 -
High School Diploma -
CEM Cristina Billini Morales, Fe Y Alegria
05.2001 -