Summary
Work History
Education
Skills
Languages
Timeline
Generic

BJ GONZALEZ

DALLAS,TX

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Work History

Customer Service Representative

conduet
Newark, NJ
  • Developed positive relationships with customers through friendly interactions.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Technical Assistant

Teleperformance
Brownsville , Tx
  • Developed innovative strategies to improve customer experience with the product or service offered by the company.
  • Ensured customer satisfaction through effective communication skills and problem resolution techniques.
  • Audited customer account information to identify issues and develop solutions.

Billing Assistant

concentrix
  • Responded promptly to inquiries from internal and external customers regarding billing issues.
  • Assisted with month-end closing procedures related to billing activities.
  • Followed up on unpaid invoices to ensure timely collection of payments due.

Restaurant Waiter

sunset grille
  • Verified that prepared food met all standards for quality and quantity before serving it to customers.
  • Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
  • Answered phone calls providing information about restaurant services, hours of operation, menu items .

Education

High School Diploma -

UASD
DR

Skills

  • Billing analysis
  • Technical support
  • Microsoft Office Suite
  • Patience
  • Team building
  • Problem solving skills Customers do not always self-diagnose their issues correctly
  • Patience Patience is crucial for customer service professionals
  • Attentiveness
  • Emotional intelligence
  • Clear communication skills
  • Writing skills
  • Creativity and resourcefulness
  • Persuasion skills

Languages

Spanish
First Language
English
Advanced (C1)
C1

Timeline

Customer Service Representative

conduet

Technical Assistant

Teleperformance

Billing Assistant

concentrix

Restaurant Waiter

sunset grille

High School Diploma -

UASD

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BJ GONZALEZ