Bilitis Soraya Louis-Jean
Billingual Interpreter
Santo Domingo Este
Summary
Proficient customer care agent with superior work ethic and expertise in working from scripted responses to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and efficient multitasker.
Retail professional with extensive knowledge of fashion industry and current trends. Smart professional with thorough understanding of various languages to fluently interpret and translate. Conveys intended messages accurately and reliably. Well-versed in interpretation and translation tools and services.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Communications Officer
Maurice communication (volunteering)
3 2019 - 1 2020
- Mastered and launched direct marketing techniques to boost brand reach.
- Expanded national client list with development of customized communications strategies.
- Managed media relations and campaigns to address public communications in crisis situations.
- Built and strengthened relationships with members of media in order to promote positive coverage.
- Responded to requests for information from media or designated appropriate spokesperson or information source.
- Oversaw website copy and social media platforms.
Customer Service Agent
Family business
02.2020 - 07.2021
- Communicated with clients regarding account services, statements, and balances.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Provided primary customer support to internal and external customers.
- Educated customers on company systems, form completion and access to services.
Haitian Creole - English Interpreter
Global Interpreting Network Inc
09.2022 - 12.2023
- Interpreted medical and legal related conversations between non english speakers and others.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
- Interpreted conversations between foreign language-speaking clients and others.
Haitian Creole - English Interpreter
Organica Interpreting Corp.
01.2024 - 07.2024
- Supported medical professionals in delivering quality care by interpreting patient information accurately and empathetically.
- Provided professional translation services for various written materials, ensuring accuracy and consistency throughout the documents.
- Assisted legal teams in understanding case details by providing precise interpretation of witness testimonies and legal documents.
- Streamlined interview processes, enabling team to handle larger volume of interviews without compromising quality.
- Developed training programs for hiring managers on effective interviewing techniques to improve selection process.
- Recruited top talent to maximize profitability.
VRI - OPI Interpreter
One World Global Services
06.2024 - Current
- Provided Video remote interpreting (VRI) for clients during special events, medical visits, court hearing, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
- Ensured compliance with industry standards and best practices by maintaining up-to-date knowledge of relevant terminology and concepts.
- Collaborated with fellow interpreters to establish a consistent approach to translation, ensuring coherent messaging across multiple languages.
Redactor
Latinoamerica Sobre Ruedas
03.2023 - Current
- Wrote and created content for various topics and mediums.
Education
High School Diploma -
Institution De Formations Classiques (IFCPS)
09.2017 - 06.2018
Bachelor of Communication - French Communication And Journalism
Maurice Communication
11.2018 - 02.2020
Skills
HIPAA compliant
Certified Medical Interpreter
Exemplary work ethic
Outstanding communication skills
Customer Relations
Professional telephone demeanor
Languages
English
French
Creole
Timeline
VRI - OPI Interpreter
One World Global Services
06.2024 - Current
Haitian Creole - English Interpreter
Organica Interpreting Corp.
01.2024 - 07.2024
Redactor
Latinoamerica Sobre Ruedas
03.2023 - Current
Haitian Creole - English Interpreter
Global Interpreting Network Inc
09.2022 - 12.2023
Customer Service Agent
Family business
02.2020 - 07.2021
Bachelor of Communication - French Communication And Journalism
Maurice Communication
11.2018 - 02.2020
High School Diploma -
Institution De Formations Classiques (IFCPS)
09.2017 - 06.2018
Communications Officer
Maurice communication (volunteering)
3 2019 - 1 2020
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