Betty Dupuy
Customer Service Representative
Newton,TX
Summary
Accomplished Project Manager with a proven track record at DMD Educate LLC, adept in project planning, development, and customer relations. Excelled in enhancing customer loyalty at Dish Network through empathetic service and effective complaint resolution. Skilled in fostering team collaboration and achieving high-quality project outcomes, demonstrating exceptional problem-solving abilities and active listening skills. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Project Manager
DMD Educate LLC
District Of Columbia , DC
03.2020 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
Customer Service Representative
Dish Network
03.2010 - 11.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Bachelor of Science - Business Administration
University of The People
Virtual 11.2023 - 11.2027
Skills
Project planning and development
Project tracking
Technical Support
Client Relations
Document Management
Customer Relations
Customer Service
Active Listening
Product Knowledge
Call Management
Complaint resolution
Problem-solving abilities
Data Entry
Call center experience
Timeline
Bachelor of Science - Business Administration
University of The People
11.2023 - 11.2027
Project Manager
DMD Educate LLC
03.2020 - Current
Customer Service Representative
Dish Network
03.2010 - 11.2018
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