Hi, I’m
Betsy Reyes
Yonkers,NY
Summary
Detail oriented with excellent customer services and communication skills. Excellent team player with friendly and outgoing personality. Positive attitude with good analytical and problem solving skills. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from different backgrounds.
Overview
15
years of professional experience
Work History
Entre Rios Cigars Santo Domingo , Santiago
CEO
08.2021 - Current
Job overview
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Delivered products to customer locations on time.
- We have more than one line of presentations
Entre Rios Cigars and King1 as tabaco lines to adjust to costumer preference. - Also offer events for tabaco users, weddings, birthdays, social and professional meetings.
- Wholesales and create personal lines to to adjust to customer preferences.
Rammcy Corp AgencyMount Kisco, NY
Customer Service Representative/Retention Specialist
06.2017 - 08.2018
Job overview
- Call Personal Lines late payers for all companies
- Underwriting follow ups and get pending requirements (Electronic Memos)
- Handle customer changes and claims
- PL and upload documentation
- Make the list of office supplies and order supplies
- Upload documents to doc vault for policies bound by the principal agent
- Handle customers complaints and forward to the appropriate agent
- Generate Binder, ID cards and certificates for clients
- Personal Policies & Commercial Policies
North Central Bronx HospitalBronx, NY
Clerical Associate
08.2010 - 02.2013
Job overview
- Responsible for census count for rotating tours of admit patients
- All emergency admissions are performed by admitting, patients admit packages with information and card done by clerk
- Discharges and expirations are done by clerk at all times
- Manages phone calls for general information, patient information and inpatient visitation pass are provided by clerk
- Handle outpatient service as same day surgery, referral blood work and G.I
- Services
- Assist Birth register with birth certificate application for newborns in the hospital
- Knowledge of hospital rules and regulations such as HIPPA are followed by employees at the hospital, and the ability to understand medical terminology and execute basic marketing concepts.
FEGS/WeCAREBronx, NY
WEPSite Developer
11.2008 - 03.2009
Job overview
- Develops work experience sites at not for profit agencies in fields that are appropriate for WeCARE participants, including clerical, human services,food services, janitorial, mailroom/messenger, childcare, etc
- Develops worksites tailored to individual participant profiles, taking into account disabilities, skills, limitations, education, work experience and vocational goal
- Contacts potential internships sites by mail, phone, and in person to solicit information regarding appropriate openings
- Manages all programs operations in accordance to HRA and industry regulations, agency policies, HIPAA guidelines
- Maintains and executes documentation and workflow through computer-based programs and technology that draws on basic software/computer skill set.
Education
Monroe College
Bachelor of Business Administration from Hospitality Management
06.2008
University Overview
GPA: 4.0
Skills
- Active Listening
- Reading Comprehension
- Critical Thinking
- Foreign Language
- Product Knowledge
- Upselling and Cross-Selling
- Complaint Resolution
- Problem-Solving Abilities
- Documentation
- Multi-Task Management
References
References: Available upon request.
Languages
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CEO
Entre Rios Cigars
08.2021 - Current
Customer Service Representative/Retention Specialist
Rammcy Corp Agency
06.2017 - 08.2018
Clerical Associate
North Central Bronx Hospital
08.2010 - 02.2013
WEPSite Developer
FEGS/WeCARE
11.2008 - 03.2009
Monroe College
Bachelor of Business Administration from Hospitality Management
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