Bethania Tejada Castillo
Santiago
Summary
Outgoing Rent Agent with one year and 1 month increasing revenue for rental company. Brought in new customers and retained current customers through excellent customer service and networking skills. Developed and implemented contracts to streamline processes.
Overview
5
5
years of professional experience
Work History
Rental Agent
National Rent Car
07.2022 - Current
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Collected rent and security deposits to provide timely payments to property owners.
- Placed sales calls and handled sales for incoming customer calls.
- Handled insurance and liability issues by coordinating with insurance companies and managing claims.
- Drafted and reviewed lease agreements to lay out terms and conditions of rental and protect owner and renter rights.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Handled maintenance and repair requests to keep properties in good condition and maintain renter satisfaction.
Customer Service Representative
United
10.2020 - 07.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Educated customers about billing, payment processing and support policies and procedures.
Barista Trainee
Hard Rock
05.2019 - 09.2019
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Utility
Max’s Pizzas
05.2018 - 09.2018
- Kept work area clean, neat, and well-stocked to maximize productivity.
- Completed daily maintenance tasks in record time to maximize productivity.
- Collected and disposed of trash and debris.
- Trained other personnel in proper maintenance and repair of utility systems.
- Performed routine, preventative maintenance of utility systems on water lines, valves and meters.
Education
Master of Arts - Bachelor of Industrial Arts Menc Fashion Design
Universidad Autonoma De Santo Domingo
Santiago, D.R11.2023
Massage School - Body Masseur
Infotep
Santiago, D.R08.2015
No Degree - Technique And Quality Principles,
Infotep
Santiago, D.R08.2015
No Degree - Facial Aesthetics, Therapeutics And Reduction
Infote
Santiago, D.R03.2015
Customer Service - Customer Service
Infotep
Santiago, D.R04.2013
Skills
- Operational Efficiency
- Map Directions
- Real Estate Transactions
- Critical Thinking
- Customer Consulting
- Call Triaging
- Quality Control
Paint and Designer
Bilingual in Spanish and English
Languages
Spanish
Native language
English
Upper intermediate
B2
sign language
Beginner
A1
Timeline
Rental Agent
National Rent Car
07.2022 - Current
Customer Service Representative
United
10.2020 - 07.2022
Barista Trainee
Hard Rock
05.2019 - 09.2019
Utility
Max’s Pizzas
05.2018 - 09.2018
Master of Arts - Bachelor of Industrial Arts Menc Fashion Design
Universidad Autonoma De Santo Domingo
Massage School - Body Masseur
Infotep
No Degree - Technique And Quality Principles,
Infotep
No Degree - Facial Aesthetics, Therapeutics And Reduction
Infote
Customer Service - Customer Service
Infotep
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