Benjamin Ernesto Villalobos Lopez
Toronto
Summary
Industrial engineer focused and trained in general business administration. Experienced in banking management, data analysis & quality, retail, logistics and personnel administration. Self-motivated, with a strong sense of responsibility, adept in problem solving and root cause analysis, and working independently as well as in a team environment, providing support and guidance. Proven ability to learn quickly and adapt to new situations. Excellent communication skills, both verbal and written.
Experienced in software tools improvement and implementation.
Overview
5
5
years of professional experience
Work History
Data Quality Assistant Manager
Asociacion Popular de Ahorros y Prestamos - APAP
05.2021 - Current
- Analyze and monitor the data quality of the company, according to each field´s rules and criteria.
- Evaluate large datasets for quality and accuracy.
- Created Dashboards and visualization tools to monitor data quality.
- Use critical thinking to break down problems and identify inconsistencies related to data synchronization in the different systems.
- Manage massive data remediation based on inconsistencies detected.
- Coordinate report deliveries for regulatory and auditing purposes.
- Manage campaigns to encourage our customers to update their data.
- Monitor, measure and implement management indicators related to the Due Diligence processes and status. Additionally, create strategies to increase the number of clients with KYC compliance.
- Support any initiative involving customer data in order to ensure its quality, and act as an advisor in technological initiatives for the company´s digital transformation.
- Successfully implemented a new software platform to create new clients and perform KYC duties, taking creation times from 45 minutes avg. to 18 minutes avg.
- Developed a process using data analytics to perform automatic KYC compliance renewals on low risk clients.
Partnership Account Executive
PedidosYa
11.2020 - 05.2021
- Develop and plan business strategies with the company's partners to promote continuous growth. Analyzed the profit of the different software tools and monitor the KPIs of both partners and the company.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked alongside other business units to launch ¨Comodin¨, a new tool to help partners exposure in app.
Partner Business Leader
Glovo
08.2020 - 11.2020
- Responsible of the commercial relationship between the international chains and the company, analyzed the profitability of the clients portfolio, developed strategic plans to ensure growth for our partners and Glovo.
- Likewise, I also completed the duties of the Account Manager position in Glovo Dominicana.
- Worked alongside top fast food chains maintaining operational excellence and in app positioning resulting in proven sales growth.
Account Manager
Glovo
03.2020 - 08.2020
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Educated clients on new products or services to increase customer engagement with brand.
- Developed and implemented strategies to increase client retention.
- Manage the company´s and partners KPI.
- Developed new products with partners, resulting in a new industry trend of selling family combos during Covid lockdowns
Operations Assitant Manager
Jumbo - CCN
12.2018 - 03.2020
- Responsible for the store operations and maintenance.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Developed a new floor inventory management process and helped stores nationwide in implementing it.
Education
MBA - Business Administration And Management
Barna Management School
Santo Domingo10.2019
Bachelor of Science - Industrial Engineering
Universidad Iberoamericana
Santo Domingo09.2015
High School Diploma -
New Horizon´s Bilingual School
Santo Domingo08.2009
Skills
- Project Manager Supervision
- Data and Analytics
- BI Tool and System Design
- Information Flow Management
- Presentation Skills
- Regulations Compliance
- Regulatory Reporting Requirements
- Root Cause Analysis
- Corrective Action Plans
- Microsoft Office
- Microsoft SQL server management studio
- Microsoft Power BI
- Tableu
- SAP
- Quickbooks
- Jira
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Data Quality Assistant Manager
Asociacion Popular de Ahorros y Prestamos - APAP
05.2021 - Current
Partnership Account Executive
PedidosYa
11.2020 - 05.2021
Partner Business Leader
Glovo
08.2020 - 11.2020
Account Manager
Glovo
03.2020 - 08.2020
Operations Assitant Manager
Jumbo - CCN
12.2018 - 03.2020
MBA - Business Administration And Management
Barna Management School
Bachelor of Science - Industrial Engineering
Universidad Iberoamericana
High School Diploma -
New Horizon´s Bilingual School
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