Benito Guzman
Santo Doming,Districto Nacional
Summary
Hardworking Customer Service Representative with 1 years of experience working with Samsung. Trained in project and time management with extensive knowledge of Technical Support and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Support Specialist
Alorica
Santo Domingo, Distrito Nacional
01.2020 - Current
- Provided primary customer support to internal and external customers in fast-paced environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Maintained 90% success rate on first-chat resolutions, escalating complex concerns to supervisors or field personnel to achieve necessary support.
Event Coordinator
Pro-Sonido
Santo Domingo, Distrito Nacional
02.2017 - 01.2020
- Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands.
- Planned large-scale events such as trade shows, conferences, and meetings.
- Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
- Accurately calculated and processed expenses during and after events.
Education
High School Diploma -
Skills
Customer response
Complaint resolution
Electronic devices support
Customer service
Microsoft Office
Technical Support
Creative problem solving
Receiving Support
Good Listening Skills
Improvisation
Timeline
Customer Support Specialist - Alorica
01.2020 - Current
Event Coordinator - Pro-Sonido
02.2017 - 01.2020
Loyola - High School Diploma,