Benito Guzman

Santo Doming,Districto Nacional

Summary

Hardworking Customer Service Representative with 1 years of experience working with Samsung. Trained in project and time management with extensive knowledge of Technical Support and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Overview

years of professional experience

Work History

Customer Support Specialist

Alorica

Santo Domingo, Distrito Nacional

01.2020 - Current

Provided primary customer support to internal and external customers in fast-paced environment.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Maintained 90% success rate on first-chat resolutions, escalating complex concerns to supervisors or field personnel to achieve necessary support.

Event Coordinator

Pro-Sonido

Santo Domingo, Distrito Nacional

02.2017 - 01.2020

Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands.
Planned large-scale events such as trade shows, conferences, and meetings.
Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
Accurately calculated and processed expenses during and after events.

Education

High School Diploma -

Loyola, Santo Domingo, Dominican Republic

Skills

Customer response

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Timeline

Customer Support Specialist - Alorica

01.2020 - Current

Event Coordinator - Pro-Sonido

02.2017 - 01.2020

Loyola - High School Diploma,