Beatriz Rey Rubio
Administrative/Operations Professional
Dominican Republic
Summary
Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Operations Manager
InPeak
02.2024 - Current
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Analyzed and reported on key performance metrics to senior management.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Facilitated smooth collaboration between departments through clear communication channels.
- Reported issues to higher management with great detail.
- Developed and implemented strategies to maximize customer satisfaction.
Customer Service Representative
Hytech Business Solutions
3 2023 - Current
- Manage Customer inquiries in a timely manner
- Schedule installs
- Update CRM
- Prepare documents and request connection with electric companies
- Provide level 1 tech support as needed and pass bigger cases to Tech Support team.
Chief Operating Officer
Regalos y Cumpleaños Funnyland
09.2021 - Current
- Create product launch calendars
- Design Social Media Posts
- Create website
- Create catalogs
- Manage inventory.
Social Media Specialist
IGT
08.2019 - 08.2021
- Manage Social Media Budget of +US$5,000 a year
- Manage KPI's
- Present to Upper Management Social Media Improvements
- Manage the website revamp.
Administrative Assistant II
07.2017 - 08.2019
- Assist with translations, petty cash, fleet management, schedule management, flight purchasing, expense reports, follow up on internal processes, creation of reports and various other administrative tasks.
Customer Service
MC LOGISTICS
06.2016 - 05.2017
- Follow up on customer orders and in charge of logistics for merchandise via courier or shipping
- Quoting and very thoroughly following up on claims with packages and customer service.
Customer Service
D' Clase Shoes, Inc.
03.2016 - 06.2016
- Follow up on production for various customers in order to improve logistics chain and make deadlines in time
- Having direct contact with customers and very open communication about production processes and improvements
- Complete reports and create various reports.
Logistics Assistant
04.2015 - 03.2016
- Prepare documents for exports in a timely matter
- Follow up on production processes next to Customer Service to improve and ensure deadlines
- Create follow up reports and complete various different department reports
- Create department processes in all ares (import and export) for a Certification and to complete internal processes.
Education
Licenciatura en Administración de Empresas, Finanzas, general -
Pontificia Universidad Católica Madre y Maestra
01.2010 - 05.2014
Skills
Employee Communications
Customer Relations
Reading Comprehension
Scheduling and calendar management
Meeting Note Taking
Organizational Skills
Social Media and Promotions
Editing and proofreading
Research
Aptitudes
- Problem Solving
- Conflict Management
- Gestión de redes sociales
Timeline
Operations Manager
InPeak
02.2024 - Current
Chief Operating Officer
Regalos y Cumpleaños Funnyland
09.2021 - Current
Social Media Specialist
IGT
08.2019 - 08.2021
Administrative Assistant II
07.2017 - 08.2019
Customer Service
MC LOGISTICS
06.2016 - 05.2017
Customer Service
D' Clase Shoes, Inc.
03.2016 - 06.2016
Logistics Assistant
04.2015 - 03.2016
Licenciatura en Administración de Empresas, Finanzas, general -
Pontificia Universidad Católica Madre y Maestra
01.2010 - 05.2014
Customer Service Representative
Hytech Business Solutions
3 2023 - Current