Barbara Gamble
Staten Island,NY
Summary
Personable and meticulous leadership professional with over 15 years of experience in Customer Service and Customer Satisfaction. Would be grateful for an opportunity to excell in servicing our community continuously in the professional field of Customer Service. Assisting customers gives me a great satisfaction.
Overview
34
34
years of professional experience
Work History
Client Consultant 1
Flagstar Bank, FSB
Staten Island, New York
10.2023 - Current
- Greeted incoming customers to provide immediate, friendly and knowledgeable support.
- Managed and updated physical and digital client account information to keep records accurate and current.
- Scheduled and confirmed appointments based on customer availability.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
- Personalized client experience, identifying unique needs and providing information and services to match.
- Cashed checks, made deposits and withdrawals as per customer requests
- Opened accounts- CD's, Checking, Savings
- Vault Custodian as required throughout the week
- Met weekly Sales Goals
Bank Teller
Santander Bank
03.2021 - 09.2023
- Smile and greet customers upon entering the branch
- Perform basic Teller duties
- Refer customers to bankers for other services that may help expand our relationship with the customers
- Responded and assisted customers with account inquiries and updates.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Settled ATM'S
- Ordered money and received money in the absence of the vault custodian.
- CTR and MIL completion when necessary
- Negotiable instrument Custodian
Telephone Representative in Customer Service
NY EZ Pass
Staten Island , NY
11.2020 - 02.2021
- Answer questions and concerns about customer accounts over the phone.
- Took payments over the phone for replenishing the customers account
- Updated information about vehicles covered on EZ Pass
Customer Service Representative/Cashier
Mannix Supermarkets (Shoprite)
Staten Island, NY
11.2016 - 10.2020
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Reviewed and resolved differences between accounting information and cash drawer.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Counted cash in register drawer at beginning and end of shift.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Educated customers on promotions to enhance sales.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Cleaning and Errand Representative
Self Employed
Staten Island, NY
11.2010 - 10.2016
- Used time management and efficient cleaning methods to meet deadlines.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Sanitized toilets, sinks, showers, kitchen surfaces and other high-traffic home fixtures.
- Emptied trashcans and transported waste to collection areas.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Did errands daily for customers with special requirements and disabilities
Customer Service Representative/Cashier
Kohl's
Staten Island, NY
10.2010 - 02.2011
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Counted cash in register drawer at beginning and end of shift.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Operations Supervisor/Assistant Head Teller
Independence Community Bank
Staten Island, NY
10.1990 - 10.2002
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
- Promoted products or services to each customer to consistently achieve sales targets.
- Assisted customers each day and remained poised and professional even in high-stress situations and when dealing with irate individuals.
- Enthusiastically greeted customers and offered dedicated service during entire transaction.
- Ordered cash on a daily basis from The Federal Reserve for the branch to have on hand.
- Sole responsibility for the branch vault which consists of cash. teller cheques, official checks/money orders.
- Managed teller area.
- Performed surprised cash teller audits monthly.
- Did written teller reviews when time was due.
- Processed daily branch closing totals at the end of the business day.
- Opened New Accounts when necessary.
- Daily ATM balancing.
- New employee training.
- Opened and closed branch.
Education
High School Diploma -
Port Richmond High School
Staten Island, NY5 1987
Skills
- Cash drawer management
- Excels in Customer Service and Customer Satisfaction
- Operations Management
- Training Development
- Excellent communication
- Quick learner
- Client focused
- Supervising skills
- Typing 25-30 WPM
Awards and certifications
- Santander Q2 Top Performer 2022
- NY Notary Public commissioned 2022
Timeline
Client Consultant 1
Flagstar Bank, FSB
10.2023 - Current
Bank Teller
Santander Bank
03.2021 - 09.2023
Telephone Representative in Customer Service
NY EZ Pass
11.2020 - 02.2021
Customer Service Representative/Cashier
Mannix Supermarkets (Shoprite)
11.2016 - 10.2020
Cleaning and Errand Representative
Self Employed
11.2010 - 10.2016
Customer Service Representative/Cashier
Kohl's
10.2010 - 02.2011
Operations Supervisor/Assistant Head Teller
Independence Community Bank
10.1990 - 10.2002
High School Diploma -
Port Richmond High School