Tomas E. Nuñez González
Santo Domingo,Distrito Nacional
Summary
Dynamic Key Account Manager with 4 years' experience and a strong background playing a vital role in the development, management, growth, and retention of key accounts for a wide range of organizations. Service-centric leader dedicated to fueling revenues, enhancing client experience, and achieving top brand loyalty. Highly adept in performing within high-pressure and deadline-driven environments, driving full sales lifecycles with focus on territory expansion.
Overview
8
8
years of professional experience
Work History
Key Account Manager
Fihogar Savings And Credit Bank / Reset App
Santo Domingo, Distrito Nacional
03.2021 - Current
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Boosted customer satisfaction by providing teams with training and skills to optimize service delivery in alignment with individual needs.
- Maintained responsibility for sales, contracts, and negotiations.
- Establish and formalize any type of promotions and massive sales to perform with each trade.
Senior Sales Executive
Delivery Hero/ PedidosYa
Santo Domingo, Distrito Nacional
01.2020 - 02.2021
- Represent the company in business meetings with potential clients, identifying their needs and opportunities for business.
- Analyzed market trends in consumer industries to implement appropriate marketing and sales methods.
- Utilized multiple marketing strategies to improve profitability.
- Recognized and resolved compound problems that affected upper-level management and business initiatives.
- Prospected leads scheduled meetings, and converted targets.
- Shaped sales approach to individual clients, facilitating relationships with customers.
- Demonstrated products and features to customers, answered questions, and overcame objections.
Car Workshop Manager
JT Automotive Center
Santo Domingo, Distrito Nacional
01.2018 - 12.2020
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Implemented cost-saving initiatives that addressed long-standing problems.
- Prepared a variety of different written communications, reports, and documents to ensure smooth operations.
- Carried out day-day-day duties accurately and efficiently.
- Worked with customers to understand needs and provide excellent service.
Investment Officer
Popular Investments
Santo Domingo, Distrito Nacional
01.2017 - 01.2018
- Customer management for banking business management Business (IPSA) of Dominican Stock Market.
- Prepare stock market transaction orders and offer customer support on investment products and rates market.
- Developed and presented a detailed analysis of investment performance, portfolio attributes, and benchmark composition to evaluate investment strategies.
- Researched and shared recommendations on stock market trends and economic forecasts to support portfolio decisions.
Finance of Foreclosed Assets
Savings And Credit Union Bank
Santo Domingo, Distrito Nacional
02.2015 - 05.2017
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Preparation of reports on the status and composition of assets awarded to the finance vice-presidency.
- Keep updated the appraisals of the goods in accordance with the established internal policies and regulations of the bank.
- Manage the communications of the goods available for the sales, both internal and external.
- Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote a safe working environment.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Education
Quantitative Methods For Financial Markets - Finance
Barna Managment School
Santo Domingo, Distrito Nacional 04.2018
Diploma in Stock Brokerage. - Accounting And Finance
▫ Universidad Iberoamericana (UNIBE)
Santo Domingo, Distrito Nacional 03.2018
Market Research Workshop - Marketing
Universidad Iberoamericana (UNIBE)
Santo Domingo, Distrito Nacional 02.2018
Bachelor of Science - Business Administration And Management
Universidad Iberoamericana (UNIBE)
Santo Domingo, Distrito Nacional 11.2016
High School Diploma -
MC School
Santo Domingo, Distrito Nacional 06.2012
Skills
- Consultative selling
- High-impact proposal presentation
- Services optimization
- Key account management
- Relationship selling
- Product and service sales
- Customer Service
- Customer Retention Strategies
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issues through consumer testing.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Timeline
Key Account Manager
Fihogar Savings And Credit Bank / Reset App
03.2021 - Current
Senior Sales Executive
Delivery Hero/ PedidosYa
01.2020 - 02.2021
Car Workshop Manager
JT Automotive Center
01.2018 - 12.2020
Investment Officer
Popular Investments
01.2017 - 01.2018
Finance of Foreclosed Assets
Savings And Credit Union Bank
02.2015 - 05.2017
Quantitative Methods For Financial Markets - Finance
Barna Managment School
Diploma in Stock Brokerage. - Accounting And Finance
▫ Universidad Iberoamericana (UNIBE)
Market Research Workshop - Marketing
Universidad Iberoamericana (UNIBE)
Bachelor of Science - Business Administration And Management
Universidad Iberoamericana (UNIBE)
High School Diploma -
MC School