Aylin Silva
Los Fresnos
Summary
Experienced with bilingual customer service, focusing on resolving customer issues effectively. Utilizes communication skills to enhance client interactions and satisfaction. Track record of problem-solving in dynamic environments.
Overview
6
6
years of professional experience
Work History
Bilingual Customer Service Representative
TXTAG
01.2022 - Current
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Demonstrated ability to articulate information clearly and professionally, both verbally and in writing, ensuring customers fully understand account details, toll charges, and service options.
- Maintained a solid understanding of Texas tolling regulations, fees, and road systems, enabling clear explanations of toll charges, penalties, and account management options to customers.
- Demonstrated ability to navigate customer service software and troubleshoot basic technical issues related to TXTAG devices, accounts, and the website, assisting customers in resolving technical difficulties.
Sales Representative
Booking.com USA
03.2020 - 01.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Utilized consultative sales techniques to guide customers toward making bookings, effectively addressing objections, and closing sales with a focus on mutual benefit for the customer and the company.
- Stayed informed about trends in the travel, hospitality, and reservation industry, leveraging market insights to provide relevant, up-to-date options that met customer needs and preferences.
- Successfully managed multiple customer interactions simultaneously, prioritized tasks effectively, and ensured timely follow-up on leads and reservations, optimizing sales processes.
Customer Service Representative
AGERO ROADSIDE ASSISTANCE
11.2018 - 03.2020
- Consistently demonstrated the ability to communicate clearly and professionally with customers, providing precise instructions and reassurance during roadside emergencies, ensuring customers understood the next steps in their assistance.
- Effectively managed multiple customer inquiries and service requests simultaneously, prioritizing urgent cases while maintaining a high level of service quality and efficiency.
- Ensured the accurate collection and entry of customer information, including location, vehicle details, and service needs, minimizing errors and delays, and ensuring prompt and appropriate service.
Skills
- Fluent bilingualism
- Adaptability
- Problem-solving
- Active Listening
Timeline
Bilingual Customer Service Representative
TXTAG
01.2022 - Current
Sales Representative
Booking.com USA
03.2020 - 01.2022
Customer Service Representative
AGERO ROADSIDE ASSISTANCE
11.2018 - 03.2020
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