Axel Castillo Diaz
English Teacher
Santo Domingo Oeste,2
Summary
Works to keep and increase customer satisfaction with every phone call. Bilingual, hardworking, and ready to join the next team. Adept at following communication scripts to properly handle various needs in a poised and professional manner.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
English Teacher
English Express
05.2024 - Current
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
Tech Support Customer Agent
Outplex
7 2020 - 2 2021
- Developed and maintained customer service policies and procedures to ensure adherence to company standards
- Analyzed customer feedback surveys to identify trends and improve customer experience
- Collaborated with cross-functional teams to resolve customer issues in a timely and effective manner
- Resolved customer complaints in a professional and efficient manner, resulting in a 10% reduction in customer escalations
- Answered customer inquiries in a timely and accurate manner, resulting in a 13% increase in customer satisfaction
- Documented customer support processes and procedures, resulting in a 5% reduction in customer support errors.
Customer Service Agent
United Shipping LLC
03.2021 - 12.2023
- Assisted clients with transportation from documents/cargo/products from one country to another
- Handled customer service inquiries and complaints in a timely and professional manner, resulting in a 25% increase in customer satisfaction ratings
- Maintained detailed records of customer interactions and transactions
- Handled customer inquiries with empathy and professionalism, resulting in a 4.9 star customer satisfaction rating
- Collaborated with other departments to resolve customer issues.
Education
Bachelor Degree - Education Science - History Specialty
Universidad de la Tercera Edad (UTE)
01.2021 - Current
Skills
Lesson Planning
Student Support
Classroom Management
Team Teaching
Languages
English
Spanish
Timeline
English Teacher
English Express
05.2024 - Current
Customer Service Agent
United Shipping LLC
03.2021 - 12.2023
Bachelor Degree - Education Science - History Specialty
Universidad de la Tercera Edad (UTE)
01.2021 - Current
Tech Support Customer Agent
Outplex
7 2020 - 2 2021
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