Aubrie Forbes
Moreauville,LA
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced conflict resolutionist with friendly and caring mentality and excellent communication skills. Expertise in inventory management, and inner-office operations. Advanced customer service experience of over 15 years.
Overview
11
11
years of professional experience
Work History
Front Desk Medical Receptionist
Madison Animal Care Hospital
Madison , AL
02.2015 - 02.2021
- Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Processed financial transactions for clients.
- Worked with clients to processes all financial transactions.
- Assisted with new staff training, sharing key information about veterinary practice and protocols.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Took messages from patients and promptly relayed to appropriate staff.
- Straightened up waiting room to maintain neat and organized space.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Front Desk Medical Receptionist
Louisiana Dermatology
Baton Rouge, LA
01.2010 - 02.2015
- Called patients to confirm scheduled appointments and obtain additional details.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Checked patients in and out for appointments and collected co-payments.
- Handled correspondence, managed files and performed other clerical duties for office staff.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Protected patients by observing strict HIPAA guidelines.
- Gathered, transcribed and typed medical information into charts.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Informed patients of financial responsibilities prior to rendering services.
- Updated patient and insurance data and input changes into company computer system.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
Education
Fashion Merchandising
Southern University And A & M College
Baton Rouge, LA05.2009
Skills
- Schedule Coordination
- Payment Collection
- Intake Form Processing
- Patient Relations
- Complaint Resolution
- Conflict Mediation
- Good Communication Skills
- Problem Resolution
- Telephone Etiquette
- Customer Service
Timeline
Front Desk Medical Receptionist
Madison Animal Care Hospital
02.2015 - 02.2021
Front Desk Medical Receptionist
Louisiana Dermatology
01.2010 - 02.2015
Fashion Merchandising
Southern University And A & M College