Assan Abdul Adam
Assistant Manager
Santo Domingo Este,32
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
18
18
years of professional experience
6
6
years of post-secondary education
1
1
Certificate
Work History
Assistant Manager
Royal Haitian Hotel
Port-au- Prince, P-au-P
03.2017 - 07.2020
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Security Supervisor
Haiti Recovery Group (H.R.G)
Port -Au-Prince, P-au-P
02.2011 - 03.2017
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Developed improved training methods with focus on public safety and officer awareness.
- Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Oversaw staff timekeeping entries and reports in [Software].
- Inspected security design features, installations and programs to verify compliance with applicable standards and regulations.
- Recorded incident reports with detailed accounts of occurrences.
Service Advisor
SunAuto
Port-au-Prince, P-au-P
04.2005 - 10.2009
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Developed estimates by costing materials, supplies and labor.
Delivery Driver
DHL
Port-au-Prince, P-au-P
05.2001 - 02.2005
- Completed on-time deliveries by choosing best and most efficient routes.
- Fostered positive working relationships with regular customers.
- Read maps, followed oral and written instructions and used GPS technology to make deliveries.
- Delivered packages to customer doorsteps and business offices.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Carried heavy trays, packages and boxes from delivery vehicle to areas designated by customers.
- Adhered to safe lifting techniques to avoid injuries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Evaluated products for damage prior to drop-off and documented reasons for returns.
Education
Associate of Science - Political Science
I.S.S.E.P.J (Institut Superieur Des Sciences Econo
09 Delmas 69 P-au-P Haiti 07.2013 - 08.2019
Skills
Employee performance evaluations
Recruiting and interviewing
Employee scheduling
Business Development
Strategic planning
Project Management
Staff supervision
Staff Management
Timeline
Assistant Manager
Royal Haitian Hotel
03.2017 - 07.2020
Associate of Science - Political Science
I.S.S.E.P.J (Institut Superieur Des Sciences Econo
07.2013 - 08.2019
Security Supervisor
Haiti Recovery Group (H.R.G)
02.2011 - 03.2017
Service Advisor
SunAuto
04.2005 - 10.2009
Service Advisor program- level 1
09-2004
Delivery Driver
DHL
05.2001 - 02.2005
Certification
Service Advisor program- level 1