ASHLEY ESCALANTE
Santo Domingo
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Concentrix
01.2024 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Front Desk
Hotel Jaragua
08.2023 - 01.2024
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Maintained organized, welcoming lobby area to create positive first impression for visitors.
- Assisted guests with special requests, ensuring comfortable stay and positive feedback.
Customer Service
Hotel Meliá
11.2022 - 08.2023
- Developed customer service scorecards to measure customer service performance.
- Provided quality customer service to earn satisfaction ratings of 100%.
Line Cook
Mothers Cantina
05.2022 - 10.2022
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Education
Industrial Psychology -
Universidad Autónoma De Santo Domingo
Santo Domingo, Dominican Republic11.2024
English -
Instituto Cultural Dominico Americano
Santo Domingo, Dominican Republic11.2020
High School Diploma -
Centro Educativo La Unión
San Juan, Dominican Republic01.2019
Skills
- Computer Skills (office Microsoft, Excel, Social Medias)
- Fast at Learning
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Call center experience
- Computer Proficiency
Languages
Spanish
English
Place Of Birth
Barahona, Dominican Republic
Identification Card
402-0898109-8
Personal Information
- Date of Birth: 07/13/2002
- Nationality: Dominican
Timeline
Customer Service Representative
Concentrix
01.2024 - Current
Front Desk
Hotel Jaragua
08.2023 - 01.2024
Customer Service
Hotel Meliá
11.2022 - 08.2023
Line Cook
Mothers Cantina
05.2022 - 10.2022
Industrial Psychology -
Universidad Autónoma De Santo Domingo
English -
Instituto Cultural Dominico Americano
High School Diploma -
Centro Educativo La Unión
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