Ashley Marrero Reynoso
Santo Domingo, Dominican Republic,01
Summary
Hospitality and Tourism student with a background in marketing and skills in customer service, travel planning, and reservation management. Passionate about the tourism industry and committed to providing exceptional customer experiences. To build a successful career is my objective, applying my knowledge and skills in management, service, and organization. Dedicated to excellence and continuous improvement in every customer experience.
Overview
4
4
years of professional experience
Work History
Travel Consultant
Travel Agency, Milena Tours
04.2024 - Current
- Travel organization, services of hotels, cruises, travel insurance, excursions, transfers, and more.
- Created travel itineraries and made adjustments to meet client specifications.
- Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Booked transportation and hotel reservations using computer or telephone.
Member Services and Reservations
Elite Collection Club
07.2022 - 05.2023
- Management and assistance to members via telephone and chat for vacation stays in hotels.
- Follow-up on reservations.
- Updated and maintained databases with current information.
- Assisted with customer requests and answered questions to improve satisfaction.
Customer Service Representative
Helbing Law Group
01.2022 - 06.2022
- Virtual customer service from home.
- Registration of customer procedures.
- Updated databases with new and modified customer data.
Customer Service Representative
Teleperformance - FedEx company
02.2021 - 01.2022
- Incoming and outgoing call handling.
- Tracking and tracing of lost packages.
- Resolved customer complaints promptly and efficiently.
Education
Hospitality And Tourism Management
University of The Caribbean
Dominican Republic01-2025
English Immersion Program
MESYCT
01-2021
Technical High School Diploma in Marketing
Instituto Politécnico Padre Bartolomé Vegh
01-2019
Secretarial Assistant Course
INFOTEP
01-2019
Computer Technical Course
CENTU
01-2017
Skills
- Customer service
- Attention to detail
- Team collaboration
- Reservation management
- Travel booking
- Administrative tasks
- Database management
- Virtual assistance
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
Timeline
Travel Consultant
Travel Agency, Milena Tours
04.2024 - Current
Member Services and Reservations
Elite Collection Club
07.2022 - 05.2023
Customer Service Representative
Helbing Law Group
01.2022 - 06.2022
Customer Service Representative
Teleperformance - FedEx company
02.2021 - 01.2022
Hospitality And Tourism Management
University of The Caribbean
English Immersion Program
MESYCT
Technical High School Diploma in Marketing
Instituto Politécnico Padre Bartolomé Vegh
Secretarial Assistant Course
INFOTEP
Computer Technical Course
CENTU
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