Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Ashley Elizabeth

Ashley Elizabeth

Santo Domingo,01

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Resourceful team player focused on developing efficient processes using knowledge of HR administration and employee records management.

Overview

3
3
years of professional experience

Work History

Personnel Administration Specialist

Teleperformance Dominican Republic
Santo Domingo
07.2023 - Current
  • Participated in special projects related to Employee Engagement including activities and communication materials to improve employee experience.
  • Responded promptly to inquiries from employees concerning a variety of HR-related topics such as leave balances or benefit options.
  • Assisted with the administration and inquiries of benefits programs such as health insurance plans, job letters, and the employee benefits catalogue.
  • Oversaw employee benefits programs by working directly with insurance brokers to research and determine benefit options.

Quality Analyst

Teleperformance Dominican Republic
Santo Domingo
05.2022 - 07.2023
  • Ensured compliance with company standards, regulations and procedures related to quality control.
  • Reviewed and analyzed customer feedback to identify areas of improvement in product quality.
  • Analyzed customer complaints regarding product issues and provided solutions as needed.

Customer Service Representative

Teleperformance Dominican Republic
Santo Domingo
07.2021 - 05.2022
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Education

MBA - Dirección De RRHH Y Gestión Del Talento

Escuela De Negocios Europea De Barcelona (ENEB)
Barcelona
07-2025

Diplomado - Nóminas Y TSS

Instituto Tecnológico Del Caribe (ITC)
Santo Domingo
10-2023

Bachelor of Business Administration -

Universidad O&M
Santo Domingo
07-2023

Skills

  • Employee Engagement Strategies
  • Benefits Administration
  • Continuous Improvement Mindset
  • Relationship Building
  • Work Planning and Organization
  • Interpersonal Communication
  • Critical Thinking
  • Explanation of Benefits
  • Microsoft Office
  • Problem-Solving
  • Analytical Thinking
  • Time Management
  • Adaptability and Flexibility

Languages

Spanish
First Language
English
Upper Intermediate (B2)
B2
Papiamento
Beginner (A1)
A1

References

References available upon request.

Timeline

Personnel Administration Specialist

Teleperformance Dominican Republic
07.2023 - Current

Quality Analyst

Teleperformance Dominican Republic
05.2022 - 07.2023

Customer Service Representative

Teleperformance Dominican Republic
07.2021 - 05.2022

MBA - Dirección De RRHH Y Gestión Del Talento

Escuela De Negocios Europea De Barcelona (ENEB)

Diplomado - Nóminas Y TSS

Instituto Tecnológico Del Caribe (ITC)

Bachelor of Business Administration -

Universidad O&M

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Ashley Elizabeth