ASHLEE DUBINSKY
Summary
Adaptable customer service professional with 10+ years of experience supporting global clients and managing remote teams. Known for a positive, solutions-focused approach that drives high customer satisfaction and team efficiency.
Overview
12
12
years of professional experience
Work History
Customer Support Agent
Freelance Customer Support Agent
07.2019 - Current
- Manage and resolve customer inquiries, ranging from technical troubleshooting to account changes to how to use the platform via email and social media.
- Deliver exceptional service under the requested SLA and client satisfaction targets.
- Report APP bug issues via JIRA
Freelance Customer Support Lead
J I F F Y O N D E M A N D
07.2024 - 09.2025
- Respond to user inquiries via email and chat, including troubleshooting app issues, processing cancellations/payments, and providing guidance on how to use the APP.
- Maintain high-quality communication, ensuring clear and timely resolutions for diverse client needs.
- Support platform reliability by accurately documenting issues and working with technical teams.
Customer Support & On-Site Operations
G R A D C I T Y
Punta Cana
06.2019 - 07.2024
- Managed all aspects of customer communication and issue resolution via phone, email and text.
- Seasonally worked with our hiring manager to hire staff for our programs.
- Managed on-site operations during travel programs, coordinating logistics and helping organize large student groups.
Trip Support / Customer Service Manager
S - T R I P ! / B R E A K A W A Y T O U R S / C A M P U S V A C A T I O N S , C E R E M O N Y T R A V E L ( I L O V E T R A V E L )
Punta Cana
01.2014 - 06.2020
- Supervised and scheduled 10+ Customer Support Agents for international student travel programs.
- Resolved highly escalated customer support issues via phone and email, achieving a 95%+ resolution rate.
- Conducted training, quality control, and performance evaluations to improve team productivity and service delivery.
- Coordinated on-site logistics for large-scale group events with up to 2,000 attendees.
Education
BACHELOR OF ARTS - SPANISH, GLOBAL STUDIES
Coastal Carolina University
South Carolina01.2013
Associate of Arts - Photography
Universidad De Belgrano
Buenos Aires12.2012
Spanish Language
Estudio Sampere
Madrid07.2011
Skills
- Conflict resolution and de-escalation
- Customer relationship management
- JIRA reporting
- Team supervision
- Inbound call answering
- CRM platforms (Zendesk, Salesforce, HubSpot)
- Digital communication tools (Zoom, Slack, Teams)
- Microsoft Office Suite
- Google Workspace
Languages
Advanced Spanish (written & verbal)
English (Native)
Timeline
Freelance Customer Support Lead
J I F F Y O N D E M A N D
07.2024 - 09.2025
Customer Support Agent
Freelance Customer Support Agent
07.2019 - Current
Customer Support & On-Site Operations
G R A D C I T Y
06.2019 - 07.2024
Trip Support / Customer Service Manager
S - T R I P ! / B R E A K A W A Y T O U R S / C A M P U S V A C A T I O N S , C E R E M O N Y T R A V E L ( I L O V E T R A V E L )
01.2014 - 06.2020
BACHELOR OF ARTS - SPANISH, GLOBAL STUDIES
Coastal Carolina University
Associate of Arts - Photography
Universidad De Belgrano
Spanish Language
Estudio Sampere