Armelis Tavarez
Santiago, Dominican Republic
Summary
Dynamic professional with a proven track record at Microsoft, enhancing partner relations and driving team efficiency. Expert in CRM software and adept at remote work coordination, have significantly contributed to business development strategies and partner performance improvements. Skilled in research and multitasking, my approach consistently leads to achieving and surpassing goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Account Coordinator
Vivial/Thryv
03.2022 - Current
- Asked appropriate open-ended questions to discover customers' needs and requirements.
- Prepared, filed and retrieved sales-related documents such as contracts.
- Assisted in developing and implementing business improvement programs to bring gradual, ongoing improvements to products, processes, and services.
- Facilitated weekly status reports, project documentation and client billing.
- Updated internal databases with account information to maintain concise, clear records.
- Liaised with internal teams to facilitate proper pre-and post-sales service.
- Escalated issues to appropriate channels as necessary.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Administrative Assistant to CEO
SPA Associates
01.2024 - 06.2024
- Managed filing system, entered data and completed other clerical tasks.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Liaised between clients and vendors and maintained effective lines of communication.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Performed research to collect and record industry data.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Partner Development Manager
Microsoft
04.2020 - 11.2022
- Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Monitored partner performance and provided feedback on areas of improvement.
- Networked with other professionals and organizations to expand contacts and opportunities.
- Prepared and presented reports on status of projects and initiatives.
- Developed and implemented strategies to enhance partner relations.
- Collaborated with colleagues and support staff to maximize team efficiency.
- Accomplished multiple tasks within established timeframes.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
Marketing Manager
Hipermercado La Fuente
12.2017 - 04.2020
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Continually maintained and improved company's reputation and positive image in markets served.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
- Devised content strategy to effectively engage target audiences.
- Created and managed social media campaigns to increase brand engagement.
Cashier Supervisor
Hipermercado La Fuente
10.2015 - 12.2017
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
- Greeted customers and responded to requests for information.
- Supervised counting cash drawers and making bank deposits in compliance with store opening and closing procedures.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Built and maintained working relationships with peers and upper management.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Directed cleaning, trash removal, and sanitation procedures to keep aisles and register area organized.
Education
Diploma - Marketing, Publicity, And Digital Branding
EDUTEC
Dominican Republic11.2021
Diploma - Business Intelligence & Analytics
UNIBE
Santo Domingo, Dominican Republic06.2021
BBA - Business Administration
Pontificia Universidad Catolica Madre Y Maestra
Santiago, Dominican Republic06.2020
Associate of Science - Internacional Business
Tompkins Cortland Community College
Dryden, New York08.2019
Skills
- Research expertise
- Account oversight
- Sales Support
- Data Entry
- Calendar Management
- Meeting planning
- Appointment Scheduling
- Microsoft Office
- Multitasking and organization
- CRM software
- Remote work coordination
Languages
Spanish
Native language
English
Proficient
C2
Certification
- Microsoft 365 Fundamentals, Microsoft - 2021
- Microsoft 365 Fundamentals, Microsoft - 2021
- MTA Networking Fundamentals, Microsoft - 2020
Timeline
Administrative Assistant to CEO
SPA Associates
01.2024 - 06.2024
Account Coordinator
Vivial/Thryv
03.2022 - Current
Partner Development Manager
Microsoft
04.2020 - 11.2022
Marketing Manager
Hipermercado La Fuente
12.2017 - 04.2020
Cashier Supervisor
Hipermercado La Fuente
10.2015 - 12.2017
Diploma - Marketing, Publicity, And Digital Branding
EDUTEC
Diploma - Business Intelligence & Analytics
UNIBE
BBA - Business Administration
Pontificia Universidad Catolica Madre Y Maestra
Associate of Science - Internacional Business
Tompkins Cortland Community College
- Microsoft 365 Fundamentals, Microsoft - 2021
- Microsoft 365 Fundamentals, Microsoft - 2021
- MTA Networking Fundamentals, Microsoft - 2020
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