Armando Vallejo
Santo Domingo,Dominican Republic
Summary
Customer Service Specialist with 3 years of experience delivering top-tier customer service and sales support. Proven skills in customer service, problem-solving, and communication. Bilingual in Spanish and English, with international experience and cultural adaptability. Strong attention to detail and dedication to quality service.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Hire Horatio CX
Santo Domingo, Dominican Republic
2024.07 - Current
- Consistently provided exemplary customer service to a diverse range of clients
- Easily adapted to varying client needs and consistently ensured high levels of customer satisfaction.
- Assisted customers effectively by applying technical support expertise and in-depth product knowledge
- Effectively communicated information using multiple platforms, including Slack.
Food Delivery Driver
Uber Eats
Florida, United States
2023.02 - 2024.03
- Maintained Platinum status and a 4.95 out of 5 customer rating
- Efficient planning and execution of delivery routes guaranteeing punctual and precise deliveries.
- Managed effective communication with customers to confirm orders, provide delivery updates, and attend to special requests.
- Delivered exceptional customer service resulting in favorable feedback and recurring clientele.
Patient Care Specialist
CCD
Santo Domingo, Dominican Republic
2022.03 - 2023.01
- Provided clinical support and managed patient care
- Managed health insurance inquiries while maintaining strict confidentiality.
- Maintained a track record of delivering exceptional customer service, resulting in high levels of patient satisfaction.
Customer Service Representative
Teleperformance
Distrito Nacional, Dominican Republic
2021.10 - 2022.03
- Managed a high volume of daily cold calling, exceeding expectations with over 300 calls.
- Obtained extensive experience in sales by successfully marketing products and services.
- Managed patient care with a strong focus on providing excellent clinical support.
- Maintained confidential handling of health insurance inquiries.
Customer Service Representative
Call Center Pros
Santo Domingo, Dominican Republic
2020.05 - 2021.10
- Conducted cold calling, handling over 250 calls daily to potential customers.
- Successfully promoted and sold services, converting a significant number of calls into sales.
- Developed and retained comprehensive knowledge of company services for effective communication of benefits and features to potential clients.
- Achieved high customer satisfaction through addressing inquiries, resolving issues, and providing exceptional service during the sales process.
Administrative Assistant
Españolerias
Distrito Nacional, Dominican Republic
2019.02 - 2020.05
- Managed and coordinated appointments among clients, customers, and internal staff members.
- Utilized programs like Microsoft Excel to enter data accurately and efficiently.
- Managed confidential document filing systems effectively.
- Utilized accounting software applications to process invoices for payment.
- Composed written communication materials such as letters, memos, reports, emails, and presentations for management staff.
- Maintained and supervised customer contact information within database systems.
Education
Associate - Marketing
PUCMM
true2026-09
High School Diploma -
MC School
Santo Domingo2020-07
Skills
- Customer Service
- Microsoft Outlook
- Inbound and Outbound Calling
- Appointment Scheduling
- Microsoft Office
- Adaptability
- Email management
- Sales closing
- Team Collaboration
- Problem Resolution
- Data Entry
- Multi-Task Management
- Cold-calling
- Customer Relations
Custom
- English, Native
- Spanish, Native
Languages
Spanish
First Language
English
Proficient (C2)
C2
Timeline
Customer Service Associate
Hire Horatio CX
2024.07 - Current
Food Delivery Driver
Uber Eats
2023.02 - 2024.03
Patient Care Specialist
CCD
2022.03 - 2023.01
Customer Service Representative
Teleperformance
2021.10 - 2022.03
Customer Service Representative
Call Center Pros
2020.05 - 2021.10
Administrative Assistant
Españolerias
2019.02 - 2020.05
Associate - Marketing
PUCMM
High School Diploma -
MC School