Arismendy Elua Souve
Higuey, Dominican Republic,La Altagracia
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the hospitality industry. Solid team player with outgoing, positive demeanor, and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic and results-oriented, with exemplary passion for developing relationships, cultivating partnerships, and growing businesses. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Service Agent
Alorica LTD
Santo Domingo
02.2020 - 01.2022
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Entered customer interaction details in the sales system to track requests, document problems, and record solutions offered.
- Provided primary customer support to internal and external customers.
- Helped a large volume of customers every day, with a positive attitude and focus on customer satisfaction.
- Troubleshoot customer smart appliances and educate customers on how to better use their smart devices.
Front Desk Clerk
Royalton Punta Cana Resort
Punta Cana
01.2019 - 02.2020
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Used internal software to process reservations, check-ins and check-outs.
- Maintained transaction security by verifying payment cards against identification.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Collected room deposits, fees and payments.
Front Desk Receptionist
Zoetry Agua Punta Cana Hotel
Punta Cana
05.2016 - 11.2018
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used internal software to process reservations, check-ins and check-outs.
- Kept accounts in balance and ran daily reports to verify totals.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Register guests upon arrival.
- Room assignments upon arrival and room changes.
- Provide information on hotel facilities and services.
Education
High School Diploma -
Liceo Geraldo Jansen
Higuey, Dominican Republic08.2018
Certificate - English Education
Compu Estrella Abreu
Higuey06.2014
Skills
- Understanding Customer Needs
- Responding to Difficult Customers
- Customer Retention Strategies
- Building Customer Trust and Loyalty
- Issue and Complaint Resolution
- Upselling Products and Services
- Verbal and Written Communication
- Excellent Attention to Detail
- Billing Adjustments and Refunds
Languages
English
Full Professional
Spanish
Native or Bilingual
French
Limited Working
Timeline
Customer Service Agent
Alorica LTD
02.2020 - 01.2022
Front Desk Clerk
Royalton Punta Cana Resort
01.2019 - 02.2020
Front Desk Receptionist
Zoetry Agua Punta Cana Hotel
05.2016 - 11.2018
High School Diploma -
Liceo Geraldo Jansen
Certificate - English Education
Compu Estrella Abreu