Arianny Estefania Martinez Castillo
Santo Domingo,01
Summary
Dedicated professional with experience at Ridgewood Center, skilled in basic life support and conflict resolution. Proven ability to enhance customer satisfaction through effective communication and team collaboration. Recognized for implementing strategies that improved service processes and fostered a positive environment for both patients and customers.
Overview
3
3
years of professional experience
Work History
LNA
Ridgewood center
Bedford, NH
02.2024 - 02.2025
- Maintained a safe environment for all patients by following infection control policies and procedures.
- Provided direct patient care, including bathing, feeding and dressing.
- Assisted with transferring patients from bed to wheelchair or gurney as necessary.
Customer Service Representative
true shore
Santo Domingo , SD
03.2024 - 09.2024
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Maintained a high level of professionalism when dealing with difficult customers.
Customer Service Representative
Teleperformance
Santo Domingo, SD
05.2023 - 02.2024
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
Manager
Burger King
Manchester , NH
03.2022 - 12.2023
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Education
High School Diploma -
West Side
ManchesterDiploma - Reserve Officers Training Corps
West Side
ManchesterDiploma - Health Assistance
Manchester School of Tecnology
Manchester Diploma - Licensed Nursed Assistant
Genesis Health Care
ManchesterSkills
- Basic life support
- Customer service
- Conflict resolution
- Team collaboration
- Communication skills
- Documentation skills
- Multitasking Abilities
- Supervision and leadership
- Friendly, positive attitude
- Organizational skills
- Microsoft Word
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
Customer Service Representative
true shore
03.2024 - 09.2024
LNA
Ridgewood center
02.2024 - 02.2025
Customer Service Representative
Teleperformance
05.2023 - 02.2024
Manager
Burger King
03.2022 - 12.2023
High School Diploma -
West Side
Diploma - Reserve Officers Training Corps
West Side
Diploma - Health Assistance
Manchester School of Tecnology
Diploma - Licensed Nursed Assistant
Genesis Health Care
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