Summary
Overview
Work History
Education
Skills
Certification
Projects And Achievements
Languages
References
Timeline
Generic

Arianna Henriquez

Santo Domingo

Summary

Accomplished Banking Operations professional with over 10 years of experience in reconciliations, audit support, and team leadership. Proven track record of implementing automation tools to streamline processes, ensure regulatory compliance, and achieve key performance indicators.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Service Representative

TransPerfect
01.2024 - Current
  • Provide support to health insurance members of a US-based insurance company, resolving inquiries and orientation.
  • Maintain a 95% customer satisfaction rating and average response time under 24 hours.

Assistant Manager of Reconciliations

Scotiabank
Santo Domingo
01.2022 - 01.2024
  • Led a team of 6 to 7 staff executing daily reconciliations, improving on-time completion by 15%.
  • Assisted in BlackLine migration within Caribbean operations, ensuring schedule adherence and updating documentation, contributing to optimized reconciliation workflows.
  • Temporarily substituted in the Project Manager position from Sept. 2023 to June 2024, supporting the implementation of an automated reconciliation tool, developing manuals and workflows, and proposing new supervision models to enhance transparency and operational efficiency.

Reconciliation Team Leader

Scotiabank
01.2018 - 01.2022
  • Coordinated daily reconciliation processes, generating monthly reports and variance analyses.
  • Coached and trained new team members, achieving a 20% reduction in onboarding time.
  • Collaborated with cross-functional teams to resolve complex discrepancies and enhance controls.

Senior Processing Clerk

Scotiabank
01.2013 - 01.2018
  • Executed daily account reconciliations and produced detailed statistical reports.
  • Provided administrative and operational support to internal stakeholders.
  • Assisted in internal and external audit preparations, ensuring documentation completeness and accuracy.

Education

Bachelor’s Degree - Marketing

Universidad Católica Santo Domingo

Skills

  • Reconciliations
  • Analytical thinking
  • Audit & Compliance
  • Process Improvement
  • Team Leadership
  • Technical Skills

Certification

  • Leadership Workshop, Scotiabank
  • Emotional Intelligence, Barna Business School
  • English Course, MESCYT

Projects And Achievements

  • Documentation Portal Project, 2024, Created a centralized portal for Governance documents, improving retrieval time by 50%.
  • BlackLine Migration, 2024, Assisted Caribbean rollout, maintained schedule adherence, and updated process documentation.
  • Reconciliation Manual Update, 2023, Established quick guides for the reconciliation model, reducing errors and standardizing procedures.

Languages

Spanish
First Language
English
Advanced (C1)
C1

References

References available upon request.

Timeline

Customer Service Representative

TransPerfect
01.2024 - Current

Assistant Manager of Reconciliations

Scotiabank
01.2022 - 01.2024

Reconciliation Team Leader

Scotiabank
01.2018 - 01.2022

Senior Processing Clerk

Scotiabank
01.2013 - 01.2018

Bachelor’s Degree - Marketing

Universidad Católica Santo Domingo

Similar Profiles

CREATE PROFILE
Arianna Henriquez