Anthony Rodriguez
La Coste,TX
Summary
Service-oriented delivery professional with demonstrated record of road safety and clean driving history. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach business goals. Known for successfully handling escalated customer support issues. Possess 4+ years of warehouse/shipping & receiving experience, including order selecting and experience as a transport/delivery driver. I am a quick leaner, hard worker, punctual, dependable highly motivated.
Overview
18
18
years of professional experience
Work History
Energy Advisor
CPS Energy
San Antonio, TX
05.2023 - Current
- Analyzed client's energy usage by collecting electricity information and made recommendations to optimize energy usage.
- Participated in training and other industry events.
- Managed energy efficiency program operations.
- Overall goal was to help customers save money on their electric bill and/or get them set up on a payment or installment plan.
Transport Driver
Mv Transportation Inc.
San Antonio, TX
02.2023 - 05.2023
- Maintained safe driving habits to protect property and general public on roadways.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Obeyed traffic laws and followed established traffic and transportation procedures.
Mobile Activation Support Specialist
Spectrum
San Antonio, TX
06.2022 - 02.2023
- Document customer interactions and contact information into company database.
- Consult via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Identify and resolve issues to maintain connectivity and minimize downtime.
- Maintained positive working relationship with fellow staff and management.
FC Associate I/Pack Department/Outbound
Amazon
San Antonio, TX
01.2022 - 04.2022
- Coordinate with other associates including leadership on day-to-day activities to drive productivity and achieve operational objectives.
- Keep assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
- Operate handheld scanners to track merchandise throughout fulfillment process.
- Pack products into designated boxes, taking care to protect items from damage or shifting during transport.
- Demonstrate great teamwork skills with other associates and work directly with leadership to meet daily operational goals.
Customer Care Representative/Client Support Agent
CVS HEALTH CORPORATION
San Antonio, TX
11.2011 - 12.2021
- I worked 8 years in the company's Customer Care Department as a Customer Care Representative answering inbound calls to assist members with their pharmacy needs such as placing prescription refill orders, consulting with members about alternative medications and submitting Prior Authorizations to Dr.'s offices, among other tasks.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- I was chosen to be part of the very 1st Voices/Champions Committee within the Customer Care Department, working directly with the department's Director at the time, Mrs. Gloria Walker and the Leadership/Management Team. The objective of the committee was to obtain employee feedback to be the voice of the employee to help create a better workplace.
- Assisted regularly as a SME/Training Assistant (Subject Matter Expert) during welcome season, with floor coverage and assisted routinely with helping new hires to the team and with the onboarding process.
- I transitioned over to the Client Support department in 2019 where I spent my last 2 years with the company. As a Clent Support Specialist, I primarily addressed the day-to-day needs of our clients and participants, working towards issue resolution.
Warehouse Order Selector
HEB Combo Warehouse
San Antonio, TX
05.2008 - 10.2011
- Selected product throughout the warehouse, ordered by specific stores throughout the state of Texas, which included palletizing, arranging and loading product into specific truck containers for delivery. Assisted with training new hires to the company.
Education
Some College (No Degree) - Information Technology
ITT Technical Institute of San Antonio
San Antonio, TXSkills
- Superior prioritization and organizational skills and a strong team player
- 10 years of Customer Service/Customer Relations experience
- 8 years of Pharmacy Benefit Management experience
- Outstanding diagnostic and evaluation skills
- Experience in leading and orchestrating projects to meet client expectations and satisfaction
- Excellent written and verbal communication skills
- Expert level in Caremark systems, to include: PeopleSafe, RxClaim/AS400, SalesForce, CAS, SPARCS, BEAR/CDH, Behavioral Analytics, Facets, Fazal and Med-Hok
- 4 years of quality and motoring experience to ensure client and member service level guarantees
- 4 years of warehouse and shipping & receiving experience
- Transport and delivery driver experience
Timeline
Energy Advisor
CPS Energy
05.2023 - Current
Transport Driver
Mv Transportation Inc.
02.2023 - 05.2023
Mobile Activation Support Specialist
Spectrum
06.2022 - 02.2023
FC Associate I/Pack Department/Outbound
Amazon
01.2022 - 04.2022
Customer Care Representative/Client Support Agent
CVS HEALTH CORPORATION
11.2011 - 12.2021
Warehouse Order Selector
HEB Combo Warehouse
05.2008 - 10.2011
Some College (No Degree) - Information Technology
ITT Technical Institute of San Antonio