Anthony Alexander Valdez Mateo
Santo Domingo Este
Summary
Dynamic customer experience professional with a proven track record in effective communication and innovative problem-solving. Known for a proactive and dedicated approach to tasks, consistently delivering exceptional results. Quick to adapt to new challenges while leveraging a strong motivation to enhance value and drive team growth and efficiency. Committed to going the extra mile to ensure a positive impact on customer satisfaction and organizational success.
Overview
4
4
years of professional experience
Work History
Customer Experience Advisor
Scotia GBS
11.2023 - Current
- Dedicated to delivering outstanding customer service and fulfilling customer needs.
- Consistently achieved high customer retention rates
- Enhanced customer satisfaction by resolving inquiries and complaints efficiently.
- Analyzed customer feedback to identify areas for service improvement and implement changes.
Salesclerk
ShopRite
05.2023 - 08.2023
- Enhanced customer satisfaction through exemplary service.
- Delivered outstanding customer support
- Collaborated with team members to execute promotional displays that increased customer engagement.
- Developed strong relationships with customers, driving repeat business and loyalty.
Customer Service Representative
INTELCIA
01.2022 - 04.2023
- Boosted client satisfaction via top-tier customer service
- Delivered consistently outstanding customer experiences
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Education
Business Administration
Universidad Autónoma De Santo Domingo
Santo Domingo01.2025
Higher National Certificate -
Ministry of Higher Education, Science And Technology (MESCyT)
Santo Domingo01.2022
High school diploma - undefined
Liceo Juan Pablo Duarte
Santo Domingo01.2019
Skills
- Multitask
- Quick Learning
- Problem Solving
- Adaptability
- Team Worker
- Competitor
- Efficient, Proactive
LANGUAGES
English
Full Professional
Spanish
Native or Bilingual
HOBBIES
Self-improvement and knowledge acquisition, Reading, Outdoors activities.
Timeline
Customer Experience Advisor
Scotia GBS
11.2023 - Current
Salesclerk
ShopRite
05.2023 - 08.2023
Customer Service Representative
INTELCIA
01.2022 - 04.2023
High school diploma - undefined
Liceo Juan Pablo Duarte
Business Administration
Universidad Autónoma De Santo Domingo
Higher National Certificate -
Ministry of Higher Education, Science And Technology (MESCyT)